Call Center Supervisor

As a Call Center Supervisor at the company located in Jaipur, your role will involve overseeing the daily operations of the call center to ensure customer satisfaction and maintain high service standards. Your responsibilities will include managing team performance, monitoring call center metrics, providing guidance to team members, handling escalated customer issues, and implementing process improvements. - Supervising and managing a team in the call center - Ensuring customer satisfaction by maintaining high service standards - Monitoring call center metrics to track performance - Providing guidance and support to team members - Handling escalated customer issues effectively - Implementing process improvements to enhance efficiency Qualifications Required: - Supervisory and team management skills - Customer satisfaction skills - Analytical and communication skills - Strong leadership abilities and problem-solving skills - Proficient in using call center software and CRM systems - Ability to work under pressure in a fast-paced environment - Bachelor's degree in Business Administration, Management, or a related field - Previous experience in a call center supervisory role is preferred,