Call Center Supervisor

As a Call Center Supervisor, your primary responsibility will be to lead a team of call center representatives to effectively respond to customer inquiries, address complaints, and troubleshoot any issues related to services or products. You will be responsible for overseeing the hiring, training, and preparation of call center agents to ensure they understand and comply with all call center objectives, performance standards, and policies. In this role, you will be expected to provide guidance and support to agents, answer their questions regarding best practices or challenging calls, and identify operational issues for possible improvements. Monitoring and evaluating agent performance, providing coaching opportunities, and taking corrective action when necessary will also fall under your purview. Additionally, you will be required to prepare reports, analyze data, and collaborate with other supervisors and management team members to support agents and enhance customer satisfaction. Your insights and contributions will play a crucial role in assisting management as they determine call center goals and strategies. This full-time, permanent position offers benefits such as Provident Fund and performance bonuses. The work schedule may include day shifts, morning shifts, and rotational shifts, with the work location being in person. If you are a proactive and experienced individual with a passion for leading and developing teams, this role offers an exciting opportunity to make a significant impact on the customer service operations of the organization.,