Call Center Supervisor

Job Description: You will be working as a full-time Call Center Supervisor at an on-site location in Jaipur. Your primary responsibility will be to oversee the daily operations of the call center, ensuring customer satisfaction, managing team performance, and maintaining high service standards. Your tasks will include monitoring call center metrics, providing guidance and support to team members, handling escalated customer issues, and implementing process improvements. Key Responsibilities: - Supervise and manage a team effectively - Ensure customer satisfaction by maintaining high service standards - Monitor call center metrics to optimize performance - Provide guidance and support to team members - Handle escalated customer issues promptly and effectively - Implement process improvements to enhance efficiency Qualifications Required: - Strong supervisory and team management skills - Excellent customer satisfaction skills - Proficient in analytical and communication skills - Demonstrated strong leadership abilities and problem-solving skills - Proficiency in using call center software and CRM systems - Ability to work under pressure in a fast-paced environment - Bachelor's degree in Business Administration, Management, or related field - Previous experience in a call center supervisory role is preferred Job Description: You will be working as a full-time Call Center Supervisor at an on-site location in Jaipur. Your primary responsibility will be to oversee the daily operations of the call center, ensuring customer satisfaction, managing team performance, and maintaining high service standards. Your tasks will include monitoring call center metrics, providing guidance and support to team members, handling escalated customer issues, and implementing process improvements. Key Responsibilities: - Supervise and manage a team effectively - Ensure customer satisfaction by maintaining high service standards - Monitor call center metrics to optimize performance - Provide guidance and support to team members - Handle escalated customer issues promptly and effectively - Implement process improvements to enhance efficiency Qualifications Required: - Strong supervisory and team management skills - Excellent customer satisfaction skills - Proficient in analytical and communication skills - Demonstrated strong leadership abilities and problem-solving skills - Proficiency in using call center software and CRM systems - Ability to work under pressure in a fast-paced environment - Bachelor's degree in Business Administration, Management, or related field - Previous experience in a call center supervisory role is preferred