Call Center Specialist

Call Center Manager – Vakeel Saab (Www.vakeelsaab.com)
Location: Vasant Vihar, South Delhi (Work from Office)Timings: 10:00 AM to 7:00 PMWorking Days: 6 days a week (Alternate Saturdays off)📝 About the Role:We are looking for a smart, confident, and empathetic Call Center manager to handle client interactions on behalf of Vakeel Saab — India’s most trusted online legal consultation platform.Your role is to connect users with the right lawyers, guide them through the consultation packages, and ensure a smooth and respectful experience, all while upholding our mission of making legal advice accessible to all.✅ Key Responsibilities:Handle inbound and outbound calls from users seeking legal adviceUnderstand client requirementsMatch users with suitable lawyers based on issue, language, and budgetMaintain professionalism, empathy, and confidentiality on every callEnter accurate call notes and feedback into the system💬 Required Skills:Fluency in Hindi and EnglishStrong communication and listening skillsAbility to handle users calmly and empatheticallyBasic computer skills (CRM familiarity is a plus)🌟 Bonus Points (Preferred but not mandatory):Proficiency in any regional language (e.g., Marathi, Tamil, Bengali, Telugu)Prior legal work knowledge of the legal domain 🎯 What We Offer:Opportunity to work on a meaningful platform that empowers access to justiceSupportive, mission-driven team environmentFixed working hours with alternate Saturdays offA chance to become a core team member and grow into a leadership role.