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Brandingnuts
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Call Center Specialist

Call Center Specialist

0 years

|

0 Lacs

hyderabad telangana india

Posted:11 hours ago| Platform:

Apply

Skills Required

resolve crm communication service software

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Answer incoming calls and make outbound calls to customers.
Respond to customer inquiries and provide timely, accurate information.
Handle customer complaints and resolve issues, escalating to supervisors when needed.
Maintain detailed records of customer interactions in CRM or other databases.
Follow communication scripts and company protocols during calls.
Meet individual and team performance targets (such as call resolution, response time, and customer satisfaction).
Assist colleagues and contribute to team efforts by sharing knowledge or supporting new employees.

Required Skills and Qualifications

Excellent verbal and written communication skills.
Strong problem-solving abilities and customer service orientation.
Ability to handle stress, multitask, and remain calm in challenging customer interactions.
Computer literacy and familiarity with call center software or CRM tools.

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