You will be joining Shree Krishna Paper Mills & Industries Ltd (SKPMIL), a renowned paper manufacturing company established in 1974 as part of the Pasari Group. SKPMIL, based in Kotputli, Rajasthan, is known for its innovative range of products, such as the eco-friendly Natural A4 Brown Copier, crafted using 100% recycled fiber. The company specializes in producing various industrial and specialty papers, committed to providing top-notch products at competitive prices while continually enhancing its offerings to cater to customer demands. As a Call Center Specialist in New Delhi, you will be working full-time on-site, handling customer inquiries and offering support via phone and email. Your duties will encompass addressing customer concerns, furnishing information about products and services, and ensuring optimal customer satisfaction levels. Collaboration with other departments for issue resolution and enhancing customer experiences will be a crucial aspect of your role. To excel in this position, you should possess strong customer support and service skills, coupled with excellent communication abilities honed in Contact Centers. Proficiency in basic computer literacy, coupled with problem-solving acumen and keen attention to detail, will be essential. The role demands the capacity to thrive in a fast-paced environment, managing multiple tasks efficiently. While a high school diploma or equivalent is required, additional qualifications in customer service or contact center experience will be advantageous.,
As a Call Center Specialist at Shree Krishna Paper Mills & Industries Ltd (SKPMIL), your role will involve handling customer inquiries and providing support via phone or email. You will be responsible for addressing customer complaints, providing information about products and services, and ensuring a high level of customer satisfaction. Collaboration with other departments to resolve issues and enhance customer experiences will also be a part of your responsibilities. Key Responsibilities: - Handling customer inquiries and providing support through phone and email - Addressing customer complaints and ensuring timely resolution - Providing information about products and services to customers - Collaborating with other departments to resolve issues and improve customer experiences Qualifications Required: - Strong Customer Support and Customer Service skills - Excellent Communication skills and experience in Contact Centers - Basic Computer Literacy skills - Problem-solving abilities and attention to detail - Ability to work in a fast-paced environment and manage multiple tasks - High school diploma or equivalent; additional qualifications in customer service or contact center experience is a plus,