Call Center Specialist

As a Call Center Specialist at Shree Krishna Paper Mills & Industries Ltd (SKPMIL), your role will involve handling customer inquiries and providing support via phone or email. You will be responsible for addressing customer complaints, providing information about products and services, and ensuring a high level of customer satisfaction. Collaboration with other departments to resolve issues and enhance customer experiences will also be a part of your responsibilities. Key Responsibilities: - Handling customer inquiries and providing support through phone and email - Addressing customer complaints and ensuring timely resolution - Providing information about products and services to customers - Collaborating with other departments to resolve issues and improve customer experiences Qualifications Required: - Strong Customer Support and Customer Service skills - Excellent Communication skills and experience in Contact Centers - Basic Computer Literacy skills - Problem-solving abilities and attention to detail - Ability to work in a fast-paced environment and manage multiple tasks - High school diploma or equivalent; additional qualifications in customer service or contact center experience is a plus,