Call Center Specialist

Role Overview: As a Call Center Specialist located in New Delhi, your primary responsibility will be to address customer inquiries, provide support, and resolve issues to ensure excellent customer satisfaction. You will be expected to maintain accurate customer records, adhere to company policies, and deliver professional and positive customer interaction experiences. Effective communication and multitasking skills are crucial for success in this role. Key Responsibilities: - Address customer inquiries and resolve issues promptly and professionally - Maintain accurate customer records and ensure adherence to company policies - Deliver excellent customer interaction experiences by providing support and assistance - Utilize strong problem-solving skills and a customer-focused approach to handle various situations - Collaborate effectively in a dynamic team environment and demonstrate organizational and multitasking capabilities Qualifications Required: - Strong Customer Support and Customer Service skills for effectively assisting and resolving customer inquiries - Exceptional Communication skills to convey information clearly and professionally - Experience with Contact Center operations and familiarity with relevant processes - Proficiency in Computer Literacy, including the use of relevant software and systems - Ability to work efficiently in a dynamic, collaborative environment - Strong problem-solving skills and a customer-focused approach - Organizational and multitasking capabilities - Prior experience in a similar role is an added advantage but not required,