Call Center Representative

About us:

Unacademy

Headquartered in Bengaluru, Unacademy is Indiaʼs largest learning platform that brings expert educators together with millions of students in need of quality education. With a mission to democratize education, Unacademy has been a pioneer in the online education sector, providing high-quality content to millions of learners across the country.

Job Title: Tele-caller Intern

Location: Bengaluru, Karnataka

We are looking for a motivated and enthusiastic Tele-caller Intern to support our outreach and enrolment efforts. This role involves engaging with leads across India, providing accurate information, resolving queries, and ensuring smooth communication throughout the enrolment process.

Responsibilities:

Cold Calling & Lead Generation:

• Make outbound calls to potential clients to introduce company services and generate interest.
• Identify and qualify leads through effective communication and questioning.
• Research and gather information on target markets and potential customers.

Client Interaction & Follow-ups:

• Engage with prospective clients over the phone to understand their needs.
• Build rapport and schedule follow-up calls or demos for the sales team.
• Maintain accurate records of calls, leads, and outcomes.

Pre-Sales Support:

• Assist the sales team in nurturing and converting leads.
• Share relevant product/service information with prospects.
• Collaborate with the sales team to develop strategies for better lead conversion.

Reporting & Documentation:

• Document all interactions and lead details in the CRM system.
• Provide regular reports on lead status, call performance, and conversion rates.

Qualifications & Skills:

• Freshers or students pursuing/completed graduation (Business, Marketing, or related fields preferred).
• Excellent communication and interpersonal skills.
• Confident, persuasive, and proactive with a willingness to learn.
• Basic knowledge of MS Office and familiarity with CRM tools is a plus.
• Ability to work independently and as part of a team.