Call Center Representative

Greetings,

Company Name: M.Phasis

Job Role:

Job Location: Chennai & Pune

Interview Process : F2F

Experience : Freshers to 5 yrs

CTC: Maximum Budget 4.5 LPA

Work Mode : WFO only

*Shift : Night Shift Only*

Notice Period : Immediate to 15 days.

Freshers can also apply.

*Candidate who has Excellent Communication can apply for the Job*

Essential Job Functions:

• Drive Customer Delight
• Conduct outbound and inbound mortgage customer service calls from a call center environment.
• Via phone, process residential loan applications according to established company and regulatory guidelines with specific attention to compliance and loan quality
• Send, receive and review application and disclosure packages from borrowers.
• Meet Service Level Agreements
• Utilize systems for registering high quality loans.
• Understand and articulate financial calculations and current rate/pricing.
• Use excellent follow-up skills.
• Partner with operations teams to ensure the seamless transfers.

Requirements:

• Must be self- motivated with high energy & a positive attitude.
• Must have excellent phone etiquette with articulate use of the English language. Bilingual or multi-lingual preferred
• Must be detail oriented & results driven with a focus on customer service.
• Must have excellent interpersonal, follow-up & relationship building skills.
• Must have excellent written and communication skills as well as the ability to use different computer software programs related to loan origination and customer relationship management.
• Call center or telemarketing experience preferred.