Call Center Operator

Company Description

San Recyclers, India’s largest electronic asset management company, specializes in promoting environmentally friendly reuse and recycling of electronics through clean technologies. The company offers a range of services, including the collection and tracking of electronic assets, reverse logistics management, asset recovery, and data security. Additionally, San Recyclers provides solutions such as professional data destruction and PRO services for EPR compliance. With a commitment to sustainability, the company is focused on responsible remediation and disposal of electronic waste.

Role Description

This is a full-time, on-site role for a Call Center Operator located in New Delhi. The Call Center Operator will handle Vendor inquiries via phone, provide excellent vendor support, and ensure effective resolution of issues. Responsibilities include maintaining professionalism during interactions, updating call logs, and coordinating with other teams to address customer needs promptly and efficiently. The role requires adherence to company protocols and a focus on delivering exceptional service experiences.

Qualifications

• Proficiency in Vendor Support, Vendor Service, and Contact Center operations
• Strong Communication and Phone Etiquette skills
• Ability to solve problems independently and handle high-call volumes with professionalism
• Knowledge of electronic recycling or environmental management (preferred but not required)
• High school diploma or equivalent; additional training in customer service is a plus