Call Center Operation Management & Training

8 - 13 years

25 - 30 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Title : Call Center Operation Management

Roles & Responsibilities :

Coordination with Kia India Call Centre for complaint registration and resolution processes (Inbound)
Email response monitoring & resolution
SNS complaint registration in Sales force & resolution
Training for Tele Callers on New Product updated & Launches
Product Knowledge test & Scenario based test for FTE
Certification of New Joiner- Tele callers
Motivation & recognition program for tele callers
Lead management system (Generation of Opportunity from open lead / 3 rd party database)
Outbound tele calling survey conduct on customer database Need based
Work to enhance the call center efficiency & productivity.

Skill Sets :

5 ~ 8 years of experience in Customer Care department in Automobile & allied company. Preference would be passenger car experience.
Energetic, self-motivated, service attitude, good planner & strong implementer
Analytical skills, industry awareness & excellent communication & listening skills
Good interpersonal skills in terms of dealer management, staff handling & customer grievance management
Good presentation skills & proficiency in MS Office
Qualification : Graduate / B. Tech/BE (Mech. / Automobile)/ MBA

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KIA

Automotive

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