Call Center Executive

Shift: Night Shift (USA Timings as per IST)

Qualification: Graduate (Preferred)

Experience: 1 year or more.

Job Overview:

PLEASE NOTE IT WILL BE NIGHT SHIFT.

ONLY THE CANDIDATES WHO ARE FLUENT IN ENGLISH AND HAS AN AMERICAN ACCENT WILL BE CONSIDERED. Voice process experience preferred.

• We are seeking a highly motivated and dedicated Call Center Executive to join our team. The ideal candidate must possess excellent communication skills in English, have an American accent/US accent, a be tech-savvy, and demonstrate a strong commitment to punctuality and attendance. This role requires the individual to handle inbound and outbound communication effectively via calls, emails, and live chat.

• Preference will be given to candidates who have an American/US accent and has experience working for a USA based voice process.

Key Responsibilities:

• Handle customer inquiries efficiently through calls, emails, and live chat.

• Provide prompt and professional responses to customer concerns and issues.

• Maintain clear and fluent communication in English at all times.

• Attend internal meetings with the camera ON to ensure effective communication and participation.

• Demonstrate technical proficiency to navigate various software platforms and troubleshoot basic technical issues.

• Accurately document customer interactions and update records in the company's CRM system.

• Follow company protocols and maintain confidentiality when handling sensitive information.

Requirements:

• Fluent in English (both verbal and written communication is mandatory). US/American accent.

• Comfortable working night shifts in alignment with USA timings.

• Proficient in using computers, communication tools, and customer support software.

• Willingness to engage in video calls during internal meetings with the camera ON.

• Strong multitasking skills with the ability to prioritize tasks effectively.

• A high degree of punctuality and regular attendance is essential.

• Graduation is preferred, though candidates with exceptional communication skills and relevant experience will be considered.

What We Offer:

• Competitive salary with attendance bonus and incentives.

• Comprehensive training and development programs.

• A dynamic and supportive work environment.

• Opportunities for career growth and advancement.

If you are an enthusiastic professional with excellent communication skills and a proactive attitude, we encourage you to apply and become a part of our growing team.

Role:

Industry Type:

Department:

Employment Type:

Role Category: