Call Center Executive

1 - 5 years

1 - 2 Lacs

Posted:Just now| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

  • Handle customer calls professionally and efficiently (inbound/outbound).
  • Respond to customer inquiries regarding products, services, or policies.
  • Identify customer needs and provide appropriate solutions.
  • Resolve complaints or escalate issues to the relevant department when necessary.
  • Maintain accurate records of customer interactions in the CRM system.
  • Follow standard operating procedures and compliance guidelines.
  • Achieve daily/weekly/monthly call targets and performance metrics.
  • Provide feedback on recurring customer issues to improve processes.
  • Stay updated on product knowledge and organizational updates.
  • Ensure high levels of customer satisfaction and service quality.

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