Call Center Executive

Job Title: Call Center Executive Education Sector (Lead Generation & Admissions)

Location:

Job Summary:

Call Center Executive

Key Responsibilities:

• Make

  outbound calls

  to prospective students and parents to generate leads and drive admissions.
• Respond to

  inbound inquiries

  received through phone, email, or other communication channels.
• Provide detailed information about

  courses, programs, eligibility, and admission procedures.

• Maintain and update the

  CRM/database

  with accurate lead information and call records.
• Follow up on leads systematically and

  nurture prospects through the admission cycle.

• Coordinate with the

  admissions and counseling teams

  to ensure a smooth enrollment process.
• Achieve daily, weekly, and monthly

  call and conversion targets.

• Handle student queries and concerns with professionalism and empathy.
• Stay updated with the organization’s latest

  programs, policies, and offers

  to ensure accurate communication.
• Participate in

  admission campaigns, webinars, and promotional activities

  when required.

Key Skills and Competencies:

• Excellent

  communication and interpersonal skills

  (both English and regional languages).
• Strong

  sales and persuasion skills

  with a customer-first attitude.
• Ability to handle pressure and meet targets consistently.
• Good

  telephone etiquette

  and listening skills.
• Basic computer knowledge and experience with

  CRM or lead management software.

• Positive attitude, patience, and the ability to work as part of a team.

Qualifications & Experience:

• Education:

  Minimum HSC to Graduate (Bachelor’s degree in any discipline).

• Experience:

• 1–3 years of experience in telecalling.
• Experience in the

  education sector

  (schools, colleges, edtech, or training institutes) preferred.

• Languages:

  Proficiency in English

  ,

  Marathi and Hindi

Compensation:

• Rs. 15000/- to 20000/- Per Month

Work Schedule:

• 09:00 to 18:00
• 10:00 to 19:00