Call-center Executive

Yellow Calls is a fast-growing outsourcing call center that provides top-tier services such as telemarketing, customer support, data collection, and market monitoring. They are currently expanding their international team and are in search of a motivated Business Development Executive to spearhead new client growth opportunities. As a BPO Call Center Executive at Yellow Calls, you will play a pivotal role as the primary point of contact for both customers and prospects, handling both inbound and outbound interactions. Your primary objective will be to ensure exceptional service delivery, nurture strong relationships, and drive positive business outcomes, all of which are critical to maintaining the brand's reputation and customer retention strategy. The key responsibilities associated with this role include efficiently managing inbound calls by promptly addressing customer queries via phone, email, and chat, providing accurate information about products, services, and policies, and resolving issues in a timely manner while escalating complex cases when necessary. Moreover, you will be responsible for initiating outbound outreach activities by proactively connecting with potential or existing customers for sales, follow-ups, surveys, or lead generation purposes, identifying customer needs, pitching relevant offerings, and facilitating transactions where applicable. Additionally, maintaining detailed records of all interactions in the CRM system, tracking call details, resolutions, and lead outcomes, and adhering to quality standards and KPIs like AHT, FCR, conversion rates, and CSAT are integral parts of the role. Participation in coaching sessions, training programs, and process improvement initiatives is also expected. The ideal candidate for this position should be fluent in both English and Hindi, with knowledge of Tamil and Telugu languages considered advantageous. A high school diploma or equivalent is required, while a bachelor's degree is preferred. Candidates with 1-2 years of experience in a BPO, call center, or customer service environment, along with strong verbal and written communication skills, active listening abilities, customer-centric attitude, problem-solving skills, multitasking capabilities, and effective time management are encouraged to apply. Yellow Calls offers a competitive salary package with performance bonuses, 28 paid vacation days, and the opportunity for growth within an international and collaborative team. Additionally, internet costs are reimbursed to employees as part of the benefits package.,