Cafe & Shift Manager

· Coordinate daily Front of the House and Back of the House Cafe operations

· Deliver superior service and maximize customer satisfaction

· Respond efficiently and accurately to customer complaints

· Regularly review product quality and research new vendors

· Organize and supervise shifts

· Appraise staff performance and provide feedback to improve productivity

· Estimate future needs for goods, kitchen utensils and cleaning products

· Ensure compliance with sanitation and safety regulations

· Manage restaurant’s good image and suggest ways to improve it

· Control operational costs and identify measures to cut waste

· Create detailed reports on weekly, monthly and annual revenues and expenses

· Promote the brand in the local community through word-of-mouth and restaurant events

· Recommend ways to reach a broader audience (e.g. discounts and social media ads)

· Train new and current employees on proper customer service practices

· Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

· Proven work experience as a Cafe Manager, Shift Manager or similar role

· Proven customer service experience as a manager or Shift Manager

· Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers.

· Familiarity with restaurant management

· Strong leadership, motivational and people skills

· Acute financial management skills

· Hotel Management or Degree

· Hospitality management or culinary schooling is a plus

Key Responsibilities:

Staff Management:

Hiring, training, scheduling, and supervising cafe staff, addressing performance issues, and providing feedback.

Customer Service:

Ensuring excellent customer service, handling complaints, and resolving issues to maintain high levels of customer satisfaction.

Inventory Management:

Monitoring stock levels, placing orders for supplies, and managing inventory to minimize waste and ensure smooth operations.

Financial Management:

Managing budgets, tracking expenses and revenues, and making informed decisions to improve profitability.

Operational Management:

Ensuring smooth daily operations, maintaining cleanliness & hygiene standards and adhering to health and safety regulations.

Menu Management:

Developing and updating menus, coordinating food and beverage preparation, and ensuring quality standards.

Marketing and Promotion:

Developing and implementing strategies to attract customers and increase sales.

Essential Skills:

· Strong Leadership and Management: Ability to lead, motivate and manage a team effectively.

· Excellent Communication and Interpersonal Skills: Ability to communicate effectively with staff and customers, resolve conflicts and build relationships.

· Customer Service Skills: Ability to provide excellent customer service, handle complaints and resolve issues.

· Organizational Skills: Ability to manage multiple tasks, prioritize responsibilities and maintain a clean and organized work environment.

· Problem-Solving Skills: Ability to identify and resolve issues, both operational and customer-related.

· Financial Acumen: Ability to manage budgets, track expenses and make informed decisions to improve profitability.

· Food Safety Knowledge: Understanding of food safety regulations and best practices.

Qualification:

***Hotel Management / Any Degree / Diploma in Hotel Management***

Job Types: Full-time, Permanent, Fresher

Pay: ₹22,000.00 - ₹35,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person