Role Description This is a full-time on-site role for a Cluster Manager, located in Hyderbad. The Cluster Manager will be responsible for overseeing multiple store locations, ensuring operational efficiency and adherence to health and safety standards. Daily tasks include staff management, inventory control, process optimization, and customer service excellence. The Cluster Manager will also implement strategic plans to increase productivity and profitability across the cluster. Qualifications Experience in staff management and leadership skills Knowledge of inventory control and supply chain management Ability to optimize processes and improve operational efficiency Strong customer service skills and a focus on customer satisfaction Excellent communication and interpersonal skills Proven ability to manage budgets and financial planning Experience in the food and beverage industry is a plus Bachelor's degree in Business Management, Hospitality, or related field Job Type: Full-time Pay: ₹600,000.00 - ₹1,200,000.00 per year Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Application Question(s): What is your present monthly salary ? Are you based out of Hyderabad ? Work Location: In person
This is a full-time on-site role for a Cluster Manager located in Hyderabad. As a Cluster Manager, you will be responsible for overseeing multiple store locations, ensuring operational efficiency, and adhering to health and safety standards. Your daily tasks will include staff management, inventory control, process optimization, and delivering excellent customer service. You will play a crucial role in implementing strategic plans to enhance productivity and profitability across the cluster. To excel in this role, you should have experience in staff management and possess strong leadership skills. Knowledge of inventory control, supply chain management, and the ability to optimize processes for improved operational efficiency are essential. Your focus on customer satisfaction, coupled with excellent communication and interpersonal skills, will contribute to your success in this position. Additionally, you should have a proven track record in managing budgets, financial planning, and ideally have experience in the food and beverage industry. A Bachelor's degree in Business Management, Hospitality, or a related field is required. This role offers a full-time job type along with benefits such as Provident Fund and a performance bonus. The work schedule is during the day shift, and the work location is in person. As part of the application process, you will be asked questions about your present monthly salary and location in Hyderabad. If you are looking for a challenging role where you can lead multiple store locations towards operational excellence and profitability, this Cluster Manager position could be the perfect fit for you.,
· Coordinate daily Front of the House and Back of the House Cafe operations · Deliver superior service and maximize customer satisfaction · Respond efficiently and accurately to customer complaints · Regularly review product quality and research new vendors · Organize and supervise shifts · Appraise staff performance and provide feedback to improve productivity · Estimate future needs for goods, kitchen utensils and cleaning products · Ensure compliance with sanitation and safety regulations · Manage restaurant’s good image and suggest ways to improve it · Control operational costs and identify measures to cut waste · Create detailed reports on weekly, monthly and annual revenues and expenses · Promote the brand in the local community through word-of-mouth and restaurant events · Recommend ways to reach a broader audience (e.g. discounts and social media ads) · Train new and current employees on proper customer service practices · Implement policies and protocols that will maintain future restaurant operations Requirements and skills · Proven work experience as a Cafe Manager, Shift Manager or similar role · Proven customer service experience as a manager or Shift Manager · Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers. · Familiarity with restaurant management · Strong leadership, motivational and people skills · Acute financial management skills · Hotel Management or Degree · Hospitality management or culinary schooling is a plus Key Responsibilities: Staff Management: Hiring, training, scheduling, and supervising cafe staff, addressing performance issues, and providing feedback. Customer Service: Ensuring excellent customer service, handling complaints, and resolving issues to maintain high levels of customer satisfaction. Inventory Management: Monitoring stock levels, placing orders for supplies, and managing inventory to minimize waste and ensure smooth operations. Financial Management: Managing budgets, tracking expenses and revenues, and making informed decisions to improve profitability. Operational Management: Ensuring smooth daily operations, maintaining cleanliness & hygiene standards and adhering to health and safety regulations. Menu Management: Developing and updating menus, coordinating food and beverage preparation, and ensuring quality standards. Marketing and Promotion: Developing and implementing strategies to attract customers and increase sales. Essential Skills : · Strong Leadership and Management: Ability to lead, motivate and manage a team effectively. · Excellent Communication and Interpersonal Skills: Ability to communicate effectively with staff and customers, resolve conflicts and build relationships. · Customer Service Skills: Ability to provide excellent customer service, handle complaints and resolve issues. · Organizational Skills: Ability to manage multiple tasks, prioritize responsibilities and maintain a clean and organized work environment. · Problem-Solving Skills: Ability to identify and resolve issues, both operational and customer-related. · Financial Acumen: Ability to manage budgets, track expenses and make informed decisions to improve profitability. · Food Safety Knowledge: Understanding of food safety regulations and best practices. Qualification : ***Hotel Management / Any Degree / Diploma in Hotel Management*** Job Types: Full-time, Permanent, Fresher Pay: ₹22,000.00 - ₹35,000.00 per month Benefits: Food provided Provident Fund Work Location: In person