Cafe Manager

Company Description

Nook & Kettle was founded as a space to offer respite from the fast-paced rhythm of daily life. We believe tea is more than a beverage; it is an experience of comfort, care, and calm. Every tea we offer is thoughtfully selected to promote balance and well-being, providing moments of solace throughout the day. Our cozy and inviting space in Bengaluru invites individuals to pause, connect, and embrace the nurturing essence of tea.

Our first store is set to open soon in the prime, fast-growing Gunjur–Varthur belt of Bengaluru. With plans to roll out multiple outlets soon after, we are looking for dynamic individuals who are passionate about F&B and hospitality, and eager to grow continuously while growing with us.

Key Responsibilities:

1) Operations:

• Manage daily café operations, opening and closing
• Manage inventory, vendors, and stock levels
• Handle cash, daily sales, and basic reporting

2) Staff Management:

• Supervise, train, and schedule staff roster
• Hire new staff on the need basis.
• Foster a motivated work environment.

3) Customer facing and driving sales:

• Ensure excellent customer service and a peaceful café environment aligning with the core values of Nook & Kettle.
• Address customer feedback and resolve issues professionally

4) Quality management:

• Maintain quality standards for tea, food, and service
• Ensure cleanliness, hygiene, and safety compliance

Qualifications

• 3+ Experience in the Food & Beverage and Food Service industries, including handling inventory and maintaining quality standards
• Proficiency in Customer Service and Communication, with the ability to create positive guest experiences
• Strong Sales abilities and an understanding of meeting revenue targets
• Exceptional leadership skills, including team management and problem-solving
• Knowledge of health and safety regulations in the food service industry
• Organizational skills and ability to multitask in a dynamic environment
• High school diploma or equivalent required; further education in hospitality or business management is a plus