Cafe Manager

Job Title: Cafe Manager

• Oversee daily cafe operations, including opening and closing procedures.
• Maintain inventory and manage stock levels to ensure availability of products.
• Ensure compliance with food safety, hygiene, and health standards.

Team Leadership

• Recruit, train, and supervise cafe staff, fostering a positive work environment.
• Prepare staff schedules and manage shift allocations to optimize efficiency.
• Conduct regular team meetings and provide feedback for performance improvement.

Customer Service

• Ensure excellent customer service and resolve complaints or issues promptly.
• Develop strategies to enhance the customer experience and build loyalty.
• Monitor and address customer feedback from reviews and surveys.

Financial Management

• Monitor daily sales and meet revenue and profitability targets.
• Prepare budgets, control costs, and analyse financial performance.
• Implement pricing strategies and promotional offers to drive sales.

Marketing & Promotion

• Collaborate on marketing campaigns to promote the cafe locally and online.
• Organize events, offers, or activities to attract more customers.
• Maintain a strong social media presence for the cafe.

Facility Management

• Ensure all equipment is well-maintained and report any issues for repair.
• Create a welcoming, clean, and aesthetically pleasing environment.