Job Title: Cafe Manager Position Overview The Cafe Manager is responsible for overseeing the daily operations of the cafe, ensuring exceptional customer service, maintaining high standards of quality and cleanliness, and driving business growth. Key Responsibilities Operational Management Oversee daily cafe operations, including opening and closing procedures. Maintain inventory and manage stock levels to ensure availability of products. Ensure compliance with food safety, hygiene, and health standards. Team Leadership Recruit, train, and supervise cafe staff, fostering a positive work environment. Prepare staff schedules and manage shift allocations to optimize efficiency. Conduct regular team meetings and provide feedback for performance improvement. Customer Service Ensure excellent customer service and resolve complaints or issues promptly. Develop strategies to enhance the customer experience and build loyalty. Monitor and address customer feedback from reviews and surveys. Financial Management Monitor daily sales and meet revenue and profitability targets. Prepare budgets, control costs, and analyse financial performance. Implement pricing strategies and promotional offers to drive sales. Marketing & Promotion Collaborate on marketing campaigns to promote the cafe locally and online. Organize events, offers, or activities to attract more customers. Maintain a strong social media presence for the cafe. Facility Management Ensure all equipment is well-maintained and report any issues for repair. Create a welcoming, clean, and aesthetically pleasing environment.
Job Title: Marketing Executive / Marketing Coordinator (Assistant to Marketing Manager) Reporting To: Marketing Manager Role Purpose: To support the Marketing Manager in planning, executing, and monitoring marketing initiatives across digital, social, content, event, and data-driven channels, ensuring brand consistency, engagement, and measurable business impact. Key Responsibilities & Support Tasks 1. Strategy Development & Execution Assist in conducting market research, competitor analysis, and customer surveys to provide actionable insights for marketing strategies. Help prepare marketing briefs, brand positioning documents, and campaign plans for approval. Coordinate internal and external teams to implement marketing strategies on schedule. Track and document campaign progress and provide updates to the Marketing Manager. 2. Digital & Social Media Marketing Schedule and publish content on social media platforms as per the content calendar. Monitor social media engagement and respond to audience queries under guidance. Support digital advertising campaigns by setting up ads, monitoring performance, and preparing reports. Assist in monitoring SEO initiatives by uploading optimized content, tracking keywords, and reporting performance metrics. Maintain and update website and blog content under the supervision of the Marketing Manager. 3. Content Creation & Management Collaborate with design and creative teams to ensure timely delivery of visuals, videos, and written content. Maintain the monthly content calendar, ensuring deadlines are met with all respective agencies. Proofread and review content for brand tone and consistency. Assist in organizing photo/video shoots and maintaining a repository of marketing assets. 4. Event Marketing & Partnerships Maintain a database of influencers, media contacts, and potential partners for collaboration opportunities. Assist in drafting press releases, media kits, and other PR materials. Track sponsorships, partnerships, and event ROI metrics. 5. Data Analysis & Reporting Collect data from digital campaigns, social media, and events for reporting purposes. Prepare weekly/monthly performance reports and dashboards highlighting key metrics. Support the Marketing Manager in analyzing trends, campaign effectiveness, and audience insights. Assist in compiling quarterly and annual marketing reports with recommendations for improvements. Skills & Competencies Required Strong organizational and multitasking abilities. Proficiency in social media management, content creation tools (Canva, Photoshop basics), and Microsoft Office / Google Workspace. Basic understanding of SEO, digital marketing, and Google Ads. Excellent written and verbal communication skills. Analytical mindset with attention to detail. Ability to work collaboratively with cross-functional teams.