Job Title: Cafe Manager Position Overview The Cafe Manager is responsible for overseeing the daily operations of the cafe, ensuring exceptional customer service, maintaining high standards of quality and cleanliness, and driving business growth. Key Responsibilities Operational Management Oversee daily cafe operations, including opening and closing procedures. Maintain inventory and manage stock levels to ensure availability of products. Ensure compliance with food safety, hygiene, and health standards. Team Leadership Recruit, train, and supervise cafe staff, fostering a positive work environment. Prepare staff schedules and manage shift allocations to optimize efficiency. Conduct regular team meetings and provide feedback for performance improvement. Customer Service Ensure excellent customer service and resolve complaints or issues promptly. Develop strategies to enhance the customer experience and build loyalty. Monitor and address customer feedback from reviews and surveys. Financial Management Monitor daily sales and meet revenue and profitability targets. Prepare budgets, control costs, and analyse financial performance. Implement pricing strategies and promotional offers to drive sales. Marketing & Promotion Collaborate on marketing campaigns to promote the cafe locally and online. Organize events, offers, or activities to attract more customers. Maintain a strong social media presence for the cafe. Facility Management Ensure all equipment is well-maintained and report any issues for repair. Create a welcoming, clean, and aesthetically pleasing environment.
Job Title: Marketing Executive / Marketing Coordinator (Assistant to Marketing Manager) Reporting To: Marketing Manager Role Purpose: To support the Marketing Manager in planning, executing, and monitoring marketing initiatives across digital, social, content, event, and data-driven channels, ensuring brand consistency, engagement, and measurable business impact. Key Responsibilities & Support Tasks 1. Strategy Development & Execution Assist in conducting market research, competitor analysis, and customer surveys to provide actionable insights for marketing strategies. Help prepare marketing briefs, brand positioning documents, and campaign plans for approval. Coordinate internal and external teams to implement marketing strategies on schedule. Track and document campaign progress and provide updates to the Marketing Manager. 2. Digital & Social Media Marketing Schedule and publish content on social media platforms as per the content calendar. Monitor social media engagement and respond to audience queries under guidance. Support digital advertising campaigns by setting up ads, monitoring performance, and preparing reports. Assist in monitoring SEO initiatives by uploading optimized content, tracking keywords, and reporting performance metrics. Maintain and update website and blog content under the supervision of the Marketing Manager. 3. Content Creation & Management Collaborate with design and creative teams to ensure timely delivery of visuals, videos, and written content. Maintain the monthly content calendar, ensuring deadlines are met with all respective agencies. Proofread and review content for brand tone and consistency. Assist in organizing photo/video shoots and maintaining a repository of marketing assets. 4. Event Marketing & Partnerships Maintain a database of influencers, media contacts, and potential partners for collaboration opportunities. Assist in drafting press releases, media kits, and other PR materials. Track sponsorships, partnerships, and event ROI metrics. 5. Data Analysis & Reporting Collect data from digital campaigns, social media, and events for reporting purposes. Prepare weekly/monthly performance reports and dashboards highlighting key metrics. Support the Marketing Manager in analyzing trends, campaign effectiveness, and audience insights. Assist in compiling quarterly and annual marketing reports with recommendations for improvements. Skills & Competencies Required Strong organizational and multitasking abilities. Proficiency in social media management, content creation tools (Canva, Photoshop basics), and Microsoft Office / Google Workspace. Basic understanding of SEO, digital marketing, and Google Ads. Excellent written and verbal communication skills. Analytical mindset with attention to detail. Ability to work collaboratively with cross-functional teams.
Job Title: Sales Manager Department: Sales Reports To: Director of Sales Job Summary The Sales Manager is responsible for generating revenue for the hotel by identifying new business opportunities, maintaining strong relationships with clients, and implementing effective sales strategies. The role includes managing corporate, MICE, leisure, and group accounts to maximize room and event sales while ensuring high guest satisfaction and achieving hotel revenue targets. Key Responsibilities 1. Sales & Revenue Generation Achieve or exceed monthly and annual sales targets for rooms, events, and banquet services. Identify new business opportunities through prospecting, market research, and networking. Manage key accounts and negotiate contracts, rates, and packages. Develop strategies to grow market segments such as corporate, MICE, travel trade, and long-stay business. 2. Client Relationship Management Build and maintain strong relationships with existing and potential clients. Conduct regular sales calls, client meetings, and hotel site inspections. Handle client inquiries, prepare proposals, and follow up on leads. Ensure repeat business through excellent account servicing. 3. Sales Planning & Reporting Participate in weekly sales meetings and revenue strategy discussions. Prepare sales reports, market updates, and performance analysis. Track competitor activities and update the team on market trends. Contribute to the development of annual sales strategies and budgets. 4. Marketing & Promotion Support Collaborate with marketing teams to execute promotions, campaigns, and digital initiatives. Represent the hotel at trade shows, exhibitions, networking events, and industry functions. Assist in creating promotional materials, sales kits, and presentations. 5. Coordination with Internal Departments Work closely with Front Office, Reservations, F&B, and Banquets to ensure successful event execution and guest satisfaction. Communicate client requirements, group details, and special requests. Ensure seamless coordination for groups, events, and VIP bookings.
Job Title: Banquet Sales Executive Department: Sales Reports To: Director of Sales Job Summary The Banquet Sales Executive is responsible for generating banquet and event revenue by identifying new business opportunities, converting leads, and managing client relationships. The role involves coordinating event requirements, preparing proposals, conducting site inspections, and ensuring seamless communication between clients and operational teams to deliver successful events. Key Responsibilities 1. Sales & Revenue Generation Achieve banquet and event sales targets set by the department. Source new business through prospecting, cold calls, networking, and market research. Handle banquet inquiries, prepare event proposals, and follow up with clients to close business. Maintain strong relationships with corporate clients, wedding planners, travel agents, and other event organizers. 2. Event Coordination & Planning Conduct detailed site inspections and explain venue capabilities, setup options, and service offerings. Understand client needs and prepare customized event packages, menus, and quotations. Coordinate with Banquet Operations, F&B, Kitchen, and Front Office to ensure proper event execution. Prepare and distribute event orders (BEOs) with accurate details and timely updates. 3. Client Relationship Management Serve as the primary point of contact for clients from inquiry to event completion. Ensure client satisfaction through professional service and prompt communication. Handle post-event follow-up, collect feedback, and encourage repeat business. 4. Administration & Reporting Maintain updated records of inquiries, bookings, and conversions in the sales system. Prepare weekly sales reports and share market trends with the team. Monitor competitor activities and participate in developing sales strategies. 5. Marketing & Promotion Support Assist in creating banquet promotional materials and packages. Participate in hotel promotions, bridal fairs, networking events, and exhibitions. Support digital marketing campaigns by providing banquet content and insights.
Job Title: Junior Sous Chef Continental Cuisine Department: Kitchen Reports To: Executive Chef Job Summary The Junior Sous Chef (Continental) assists the Executive Chef in managing daily kitchen operations for the Continental section. This role includes supervising junior staff, ensuring food quality, maintaining kitchen standards, and supporting menu development. The Jr. Sous Chef ensures smooth service operations while upholding hygiene, consistency, and presentation standards. Key Responsibilities 1. Food Preparation & Cooking Prepare and cook high-quality Continental dishes according to standards set by the Executive Chef. Maintain consistency in taste, portioning, and presentation. Assist with menu development and new recipe creation. 2. Kitchen Supervision Supervise and guide Commis, Demi Chef de Partie, and other junior staff in the Continental section. Ensure proper mise-en-place preparation and service readiness. Lead the Continental section when delegated by the Executive Chef. 3. Quality & Safety Standards Uphold food safety, hygiene, and sanitation standards (HACCP compliance). Monitor ingredient freshness and proper storage procedures. Ensure proper maintenance and safe use of kitchen equipment. 4. Operational Support Assist with inventory control, ordering ingredients, and managing stock levels. Minimize wastage through proper portioning and planning. Maintain efficient workflow and timing during service periods. 5. Team Training & Development Train and mentor junior kitchen staff. Promote teamwork, discipline, and effective communication in the kitchen. Support cross-training across other culinary sections as needed.
Job Description: Director of Sales Hospitality Industry Position Overview: We are seeking a dynamic and results-driven Director of Sales to lead the sales strategy and operations for our hospitality business, which includes banquet halls, guest rooms, and caf shops. The ideal candidate will have a proven track record in driving revenue, managing key accounts, and fostering a high-performance sales culture. This individual will also play a critical role on the Executive Committee, ensuring alignment between sales initiatives and broader business objectives. Key Responsibilities Administration: Develop, implement, and evaluate the hotels Sales Strategy to achieve and exceed revenue goals for Rooms, Food & Beverage, and other revenue streams. Ensure sales activities align with the Corporate Marketing Strategy, integrating hotel-specific actions where needed. Represent the Sales department on the hotel’s Executive Committee, providing insights and recommendations. Oversee the creation, maintenance, and periodic updates of the Departmental Operations Manuals. Conduct regular sales team meetings and ensure effective communication within the department. Regularly review sales systems to ensure compliance with booking procedures, group contracts, room blocks, and payment documentation. Operational: Lead and coordinate all sales activities, ensuring alignment across departments. Continuously evaluate the effectiveness of sales strategies, adapting as needed to meet or exceed marketing plan objectives. Monitor market trends and community, business, political, and social factors impacting hotel performance. Strategically manage room and banquet space inventories, implementing plans to fill low occupancy periods. Ensure all sales collateral, proposals, and digital tools align with brand standards and are consistently updated. Customer Service: Ensure all associates deliver exceptional guest service and uphold the brand’s promise. Provide positive and constructive feedback to sales associates and other departments as needed. Handle guest and internal customer inquiries and complaints promptly and courteously. Marketing: Manage the hotel’s brand positioning through all sales-related touchpoints, ensuring consistency with the Annual Business Plan. Develop and execute an Annual Sales Plan with detailed goals for each department. Drive sales strategy, implementing Smart Selling techniques to build a disciplined and goal-oriented sales team. Leverage sales data, including competitive intelligence and market trends, to make informed decisions. Maintain awareness of competitor initiatives and market conditions to keep the hotel’s sales strategy competitive. Actively manage key accounts, devising strategies for pricing, inventory, and resource allocation. Participate in weekly yield meetings and monthly strategic reviews to optimize sales and pricing strategies.
Job Summary: The Chief Engineer is responsible for overseeing and managing the engineering and maintenance operations of the convention center, kitchen, and caf. This includes ensuring that all mechanical, electrical, plumbing, and HVAC systems Key Responsibilities: Facility Maintenance and Management: Oversee the maintenance and repair of all building systems, including electrical, HVAC, plumbing, fire safety, and refrigeration. Conduct regular inspections of the convention center, kitchen, and caf to ensure equipment and facilities are in proper working order. Coordinate routine preventive maintenance to avoid breakdowns and disruptions to operations. Technical Operations: Manage and maintain all critical infrastructure such as boilers, chillers, air conditioning units, generators, and kitchen equipment (ovens, refrigeration, dishwashers). Ensure kitchen exhaust systems and other ventilation systems comply with health and safety standards. Address any mechanical, electrical, or technical issues that arise promptly and efficiently. Team Leadership and Supervision: Lead, train, and supervise the engineering and maintenance staff. Assign daily tasks, oversee work orders, and ensure timely completion of all maintenance and repair jobs. Foster a safety-first culture within the team, ensuring adherence to safety protocols and regulations. Energy Management: Monitor and manage energy consumption to reduce waste and improve efficiency. Implement energy-saving initiatives to help the facility meet sustainability goals. Work closely with external vendors or consultants to ensure optimal energy performance of equipment and systems. Safety and Compliance: Ensure that all engineering operations comply with local and national safety regulations, including building codes and health standards for kitchens and public spaces. Develop and implement safety protocols for the use of equipment, machinery, and hazardous materials. Conduct regular fire drills and ensure all fire suppression systems are properly maintained. Budgeting and Cost Control: Prepare and manage the departments budget for maintenance, repairs, and capital improvement projects. Monitor expenditures and suggest cost-saving measures without compromising operational efficiency. Source and procure spare parts, tools, and materials needed for repairs, while negotiating with vendors to ensure the best prices. Project Management: Plan and oversee engineering-related projects, including new installations, refurbishments, and major repairs. Coordinate with contractors and external service providers to ensure work is completed to specifications and on schedule. Provide technical input during the design and setup of new kitchen or caf areas to ensure alignment with operational requirements. Emergency Response: Be on call to respond to emergencies, such as power outages, plumbing leaks, or equipment failures, ensuring minimal disruption to operations. Develop contingency plans and coordinate emergency repairs to restore normal operations swiftly. Vendor and Contractor Management: Build and maintain relationships with external service providers, including contractors, electricians, and HVAC specialists. Manage service contracts and ensure that maintenance schedules are adhered to by third-party contractors.