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CA Manager - Fixed Network

CA Manager - Fixed Network

Ericsson

10 - 14 years

0 Lacs

noida uttar pradesh

Posted:5 days ago| Platform: Shine logo

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Skills Required

ipmpls dwdm access networks network monitoring fault management stakeholder management communication skills troubleshooting escalation management leadership time management interpersonal skills customer service knowledge sharing fixed network expertise broadband platforms enterprise solutions problemsolving organizational skills

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As an E2E Solution Architect Fixed Network at our company in Noida, India, you will be responsible for ensuring the smooth operation of Fixed Network (Core and Access) operations, focusing on Broadband and Enterprise nodes in a multi-vendor environment. Your role will involve providing technical leadership, solutions for alarm monitoring, network optimization, and outage support while adhering strictly to SLAs, compliance, and customer experience standards. Key Responsibilities: - Ensure uninterrupted operation of Broadband & Enterprise Services and Networks. - Drive Preventive & Corrective Maintenance across Broadband & Enterprise layers. - Mentor teams managing Broadband, Enterprise IP, Core, Access, and Transmission activities. - Analyze network performance, investigate anomalies, and recommend optimization measures. - Lead troubleshooting, Root Cause Analysis (RCA), and resolution across hardware, software, and configuration issues. - Collaborate with customers, MSIP, Sales, KAM, and third-party providers for quick issue resolution. - Manage escalations, outages, and high-priority incidents with structured communication. - Provide feedback for process/tool improvements and promote knowledge sharing. - Engage in automation initiatives to improve efficiency. - Contribute to Network Strategy, Transformation, and Digitalization initiatives. - Lead Service Improvement Plans (SIPs) to enhance customer experience. Qualifications Required: - Degree in Engineering or equivalent experience. - 10+ years of hands-on experience as a Fixed Network Expert in large customer service environments. - Strong knowledge of IP protocols for Fixed & Enterprise Networks, transport carrier networks, and Cloud networks. - Relevant management and technical certifications are advantageous. - Technical expertise in IP/MPLS, DWDM, Access Networks, Broadband platforms, and Enterprise solutions. - Familiarity with multi-vendor environments such as Cisco, Juniper, Nokia, Huawei, etc. - Hands-on experience with network monitoring, fault management, and performance tools. - Excellent customer service, stakeholder management, and communication skills. - Strong troubleshooting and problem-solving ability with proven escalation management experience. - Ability to work under pressure, manage multiple priorities, and lead during crises. - Self-motivated, proactive, result-oriented with strong leadership qualities. - Excellent time management, interpersonal, and organizational skills. - Fluent in English with knowledge of other languages being beneficial. - Skills in tracing & decoding customer complaints. - Tenacity, perseverance, and flexibility in working hours. - Developed skills in knowledge sharing and creating a learning culture.,

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CA Manager - Fixed Network