BUSINESS PROCESS & POLICY MANAGEMENT

Business Process and Policy Management

The candidate must have the following skill set:

Ensure Business Rules, work instructions, process flow and policies are maintained

as per BPM (Business Process Management) standard and are aligned with

Organizations strategic goals.

Possess clear understanding on End-to-End NBFC Organizations value chain and

supporting functions.

Lead Implementation of effective Policy or Process governance .

Be a single point of contact and gatekeeper for all process/policies related exceptions,

queries and change implementation, business risks mitigation, adopting best practices

& develop recommendations.

Local policy administrator Ensure regulatory policies rollout and updates are

enacted.

Driving Business Controls activities.

Key responsibilities of the Business Process and Policy Management function

Business Process and Policy Management (BPPM) involves overseeing and optimizing

business processes and ensuring compliance with policies and regulations. The

candidate will focus on improving operational efficiency, ensuring effective governance,

and aligning organizational strategies with defined policies. The role is integral to

aligning business operations with organizational goals, legal requirements, and industry

standards.

1. Business Process Design and Optimization

Process Mapping: Document and analyze existing business processes to

identify inefficiencies, bottlenecks, and areas for improvement.

Process Re-engineering: Redesign business processes to optimize

performance, reduce costs, and improve service delivery.

Continuous Improvement: Apply process improvement methodologies (e.g., Six

Sigma, Lean, Kaizen) to drive ongoing improvements in business operations.

Automation: Recommend or implement process automation solutions to

streamline workflows and reduce manual intervention.

2. Policy Development and Compliance

Policy Creation: Develop and implement policies that govern the organization s

operations, ensuring they align with legal requirements, industry standards, and

internal goals.

Policy Review and Updates: Regularly review existing policies and update them

to reflect changes in laws, regulations, and company objectives.

Compliance Monitoring: Ensure that business processes and activities are

compliant with internal policies, regulatory requirements, and external

standards.

Risk Management: Identify potential risks associated with business processes

and policies and implement mitigation strategies to minimize exposure.

3. Stakeholder Collaboration

Cross-Functional Collaboration: Work with various departments (IT, HR,

finance, operations, etc.) to ensure business processes align with overall

business strategy and that policies are properly implemented.

Training and Support: Provide training to employees on new or updated policies

and processes, ensuring that staff are informed and can comply with them.

Change Management: Manage changes to business processes and policies,

ensuring smooth transitions and minimal disruption to operations.

4. Performance Measurement and Reporting

KPI Development: Define key performance indicators (KPIs) and metrics to

assess the effectiveness of business processes and adherence to policies.

Monitoring and Reporting: Track performance against established goals and

report progress to leadership, identifying areas for improvement.

Data Analysis: Collect and analyze data related to process performance and

policy adherence to inform decision-making and continuous improvement

efforts.

5. Technology Integration

Process Management Tools: Implement and manage software tools (e.g.,

Business Process Management Software, workflow automation platforms) to

optimize processes and ensure adherence to policies.

Digital Transformation: Assist in the digital transformation of business

processes, integrating new technologies to enhance productivity and innovation.

Document Management Systems: Oversee the creation, storage, and

management of policies, ensuring proper documentation and version control.

6. Governance and Auditing

Governance Framework: Establish governance frameworks that define roles,

responsibilities, and accountability for managing processes and policies.

Internal Audits: Conduct regular audits to ensure that business processes and

policies are being followed correctly and effectively.

Regulatory Compliance: Keep track of regulatory changes that might impact

processes or policies, and adjust accordingly to maintain compliance.

7. Strategic Alignment

Business Strategy Alignment: Ensure that business processes and policies are

aligned with the overall business strategy, organizational goals, and customer

needs.

Process and Policy Innovation: Drive innovation in process management and

policy design to stay competitive in the marketplace.

Cost Management: Ensure that processes are designed and policies are

enforced in a cost-effective manner, balancing efficiency with compliance.

8. Documentation and Standardization

Standard Operating Procedures (SOPs): Develop and maintain SOPs that

define standard practices for business processes.

Documentation of Best Practices: Identify, document, and disseminate best

practices across the organization to standardize processes.

Knowledge Management: Maintain a repository of knowledge related to

processes, policies, and best practices for easy reference by stakeholders.

9. Customer and Supplier Relationships

Supplier Management: Ensure that suppliers business processes align with the

organization s policies, especially regarding quality, delivery, and compliance.

Customer Experience: Review business processes from a customer

perspective to ensure the company delivers excellent customer service while

adhering to policies