Business Process Manager

Reporting directly to the Chief Operation Officer (COO), the Business Process Manager (BPM) will have a key role within the Operation Team. The BPM will be responsible for defining, reviewing, analyzing and optimizing the operational processes and procedures, in the view of ensuring the highest productivity and service level to the terminal users while optimizing operation cost management. He will be in close relationship with the senior managers of the Operation Team as well as with the operation departments of the customers to answer smooth communication and state-of-the-art operational excellence. He will provide leadership and guidance to the COO in all operational matters affecting the company’s performance and service level.

The position is based in Mundra, India.

Key responsibilities

• Responsible for definition, implementation and management of optimized and state-of-the-art operational processes and procedures, in coordination with the Operation Team
• Works in day-to-day interaction with the customers to understand their operational needs and ensure the terminal meets their requirements in the most efficient way for both parties
• Constantly analyze the operation management in the view of optimizing performance and costs

Profile

• Min. 7-8 years experience in the operation department of a container terminal or a shipping line, preferably with international exposure
• High-level operational and analytical skills with a commitment to deliver efficient outcomes and teamwork, sometimes under significant time pressure
• Strong interpersonal and communication skills