Business Process Manager

Role Overview: As a Business Process Manager specializing in Business Transformation and Change Management, you will be responsible for driving process efficiency and effectiveness while focusing on business improvement and transformation initiatives across the organization. Your role will involve Business Process Management and Change Management within the BITT, ensuring seamless integration of process enhancements into broader transformation efforts. Key Responsibilities: - Assess and analyze existing business processes to identify inefficiencies, gaps, and areas for improvement, taking into account change management implications. - Develop and maintain a comprehensive business process improvement and change management strategy aligned with the BITT Objectives and transformation initiatives. - Coordinate the Business Analysis Function to provide evidence-based improvement options, considering the impact on employees and stakeholders. - Collaborate with cross-functional teams to redesign and optimize business processes, implementing industry best practices and innovative solutions while managing the change impact. - Lead process mapping, documentation, and modeling efforts to create clear and standardized process models, workflows, and procedures. - Define KPIs to establish process baselines, measure post-implementation performance, and assess change adoption metrics. - Identify and prioritize process improvement projects based on strategic importance, potential impact on efficiency, quality, and customer satisfaction, and associated change requirements within the BITT criteria. - Ensure compliance with industry standards, regulatory requirements, and internal policies in all process improvement initiatives, considering change management compliance and communication needs. - Drive a culture of continuous process improvement, process excellence, and innovation within the BITT and organization through a network of Process Champions and Change Ambassadors. - Develop and implement change management strategies to support process improvement initiatives, including training and communication plans, working closely with a network of Change Ambassadors. - Collaborate with the BITT Steering Committee, Head of Business Transformation, Portfolio Manager, and other functions to align process improvements with broader transformation objectives and their associated change implications. Qualification Required: - Bachelor's degree in Business, Operations Management, Process Improvement, or related field preferred. - Certification in process improvement methodologies (e.g., Lean, Six Sigma) is a strong asset. - Significant proven experience in process improvement, business process management, or business transformation roles, with a strong understanding of change management principles.,