Business Process Analyst - Claims & Returns

About MBRDI

Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility.

The Business Process Analyst for Claims & Returns ensures that the MS Dynamics 365–based SMS solution effectively supports all processes related to dealer claims, supplier returns, and credit note management within the automotive logistics domain. The role bridges business operations and IT, ensuring efficient, compliant, and high-quality handling of reverse logistics and claims processing.

• Monitoring daily processes in the SMS solution and identifying opportunities for improvement.
• Providing first-line analysis of issues, coordinating resolution with IT and consultants.
• Gathering, documenting, and prioritizing enhancement requests from business stakeholders.
• Collaborating with Global Governance Owners to align solution changes with global process standards.
• Testing and validating changes (UAT, data checks) before release.
• Creating and maintaining process documentation, test cases, and training materials.
• Supporting training, onboarding, and adoption of the SMS solution by end users.
• Contributing business input to continuous improvement and roadmap discussions.

Minimum 5+ years’ experience in ERP-driven automotive logistics processes, with hands-on expertise in MS Dynamics 365.

Why Join Us?

• Be part of a purpose-driven organization that is shaping the future of mobility
• Work on cutting-edge technologies and global projects
• Thrive in a collaborative, diverse, and inclusive environment
• Access world-class infrastructure and continuous learning opportunities

Equal Opportunity Statement

At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability.