Business Process Analyst - Claims & Returns

Role Overview

The Business Process Analyst for Claims & Returns ensures that the MS Dynamics 365based SMS solution effectively supports all processes related to dealer claims, supplier returns, and credit note management within the automotive logistics domain. The role bridges business operations and IT, ensuring efficient, compliant, and high-quality handling of reverse logistics and claims processing.

Key Responsibilities

• Monitoring daily processes in the SMS solution and identifying opportunities for improvement.
• Providing first-line analysis of issues, coordinating resolution with IT and consultants.
• Gathering, documenting, and prioritizing enhancement requests from business stakeholders.
• Collaborating with Global Governance Owners to align solution changes with global process standards.
• Testing and validating changes (UAT, data checks) before release.
• Creating and maintaining process documentation, test cases, and training materials.
• Supporting training, onboarding, and adoption of the SMS solution by end users.
• Contributing business input to continuous improvement and roadmap discussions.

Must Have Skills

Minimum 5+ years experience in ERP-driven automotive logistics processes, with hands-on expertise in MS Dynamics 365.