Business Operations & Planning Specialist

The members of our Project & Operations Management team are professionals from diverse backgrounds who havebuilt their careers by fostering leading practices in professional services both through client-facing delivery, as well asbusiness transformation and innovation constantly working to enhance the future of services-related processes andtechnology in an age where business interests are increasingly taking on more complex and global dimensions.An operations consultant helps an organization's management maintain and improve standard operating processes.They may deliver decision-making information, help increase business efficiency, reduce costs, and improveresponsiveness to customers.

About the role:

In this opportunity, Business Operations Specialist,as you will:

• Responsible for supporting critical operational areas for professional services including, but not limited to,
• order processing, credits, time entry and billing, access requirements, quality assurance, reporting and
• governance.
• Produce, review and maintain operational documentation and communications.
• Participation as assigned team member to triage, route, respond or manage POM information channels at
• specific points in time including e-mail, MS Teams, roundtable, verbal, or other flows as needed.
• Assist with revenue management items specifically around month end research and resolution
• Some degree of creativity and willingness to provide feedback and make suggestions is expected.
• Active and timely entries to Operations conversations, tools, and resources.
• Strong oral and written communication skills
• Participating in special projects and other duties as deemed necessary.

About You:

Youre a fit for the role of Business Operations Specialistif your background includes:

• Support key operational areas: order processing, credits, time entry, billing, access, QA, reporting, governance.
• Create, review, and maintain operational documentation and communications.
• Manage POM channels (email, Teams, roundtables, verbal, etc.) as assigned.
• Assist with month-end revenue management tasks and issue resolution.
• Contribute ideas and feedback for process improvements.
• Maintain active and timely participation in operations,tools,and discussions.
• Strong verbal and written communication skills required.
• Participate in special projects and other assigned duties.
• Good Experience in SAP Tool.