Business Manager

Job Description

Overall Business Management & Leadership To look after business management of different facets of the distributors organization. Primary responsibilities would include implementation of TATA Steel initiatives, leading the Area Sales Officers, Technical Support Executive and DEO. Liaison with CAM (Channel Account Manager). Taking responsibility for the bottom line and top line of the business. Look after the MIS reports. Primary Responsibilities 1. Sales A. Support to ASO (Area Sales Officer) Develop and communicate ASO-wise volume targets and KPIs. Develop customer visit plan for the ASOs and arrange meetings with OE (Original Equipment) customers. Update ASOs on market happenings/outlook etc. Monitor and have targets for Market Outstandings. Reduce Distributor Costs and Expenses (Target for Channel Cost). B. Support to Distributor and CAM Track performance of ASO against volume (and other KPI) targets. Track compliance of ASOs customer visit plan. 2. Marketing A. Support to ASO Maintain pricing document. Develop PPA (Pricing and Promotion Agreement) plan and provide PPA execution support to ASOs. B. Customer Relationship Visit selected customers along with ASOs. Arrange customer meets as per the plan. Develop and implement customer feedback survey. Develop relationship through softer activities like birthday/anniversary wishes. Take actions against opportunities for improvement (OFI) based on surveys carried out by TATA Steel. C. Margin Monitoring Ensure development and submission of margin monitor as per plan. D. Special Initiatives Provide support to company and carry out special initiatives as per plan. 3. Customer Service A. Order Fulfillment Order fulfillment for all the ASOs through coordination with EPA/Service center. B. Issue Resolution Resolve customer specific issues raised by ASOs center and servicing the customers. C. Reporting Summarize and send customer visit reports to CAM and distributors through the Data Entry Operator. 4. MIS (Management Information System) A. Distributor Performance Ensure sending of distributor performance report as per requirement. B. Aggregation & Summarization Aggregate, summarize and send MIS to distributor and CAM. C. Data Input Ownership Take ownership of E-connect data input. D. Customer Visit Reports Summarize and send customer visit reports to CAM and Distributor. 5. People Development A. Induction & Assistance Induct and assist ASOs as per company guideline. B. Performance Monitoring Monitor ASOs performance against KPIs/targets through regular reviews. C. Training Needs Identification Coordinate with CAM in identifying training needs for ASOs. D. Training Program Implementation Ensure implementation of training program as per plan. Skills Required Working knowledge of English and proficiency in local language. Proficiency in MS Office, high proficiency required in Excel. Good communication skills. Understanding of basic accounts and taxation issues.