Job
Description
At the Commercial & Investment Banking Wholesale KYC Operations, you will need to work well in a team environment, be able to represent the managers/group with professional courtesy and acumen, and deliver flawless work output. Job Summary As a Business Management Analyst in the Commercial & Investment Banking Wholesale KYC Operations, you will be responsible for steering management meetings and setting the team agenda and discussion priorities. You will handle meeting documentation and key action points, conduct analysis of New Business Initiatives, and act as a trusted partner to Operations, supporting any operations activity from an F&BM perspective. Your role will require flexibility to multitask and effectively manage priorities across the wider function, providing oversight to the business management team across various sites. Job Responsibilities Manage and handle complex and detailed calendars, dealing with multiples and or urgent meeting conflicts, setting up of meetings and conference calls, internally and externally. Handle all associated logistical aspects Work in a fast paced, ever changing environment and to effectively handle multiple priorities with a calm, professional and willing attitude Answer phones professionally, field phone calls, address issues or redirect as appropriate, and distribute messages in a timely and appropriate manner Coordinate travel arrangements (air, hotel accommodations and ground transportation); prepare detailed itineraries, required travel visas/documents, and assure accuracy and timely delivery of plans/tickets to travelers Process invoices and Travel and Expense claims for team members timely. Ensure all policies are followed and items are processed within provided guidelines. Act as a subject matter expert for policies and procedures Assist with overflow, special projects, assistant back-up coverage and day-to-day tasks. Open to taking on increased and/or new responsibilities at any time Manage Real Estate Infrastructure, provide transparent reporting and optimize seat utilization Ensure Operations adherence to Business and Regulatory controls and any required submissions Provide strong oversight and governance on key strategic programs and provide regular updates to various senior management forums Required qualifications, capabilities, and skills Bachelor degree in any stream Minimum 5 years experience in an Executive Administrative Assistant role Strong working experience with Microsoft Word, Excel and PowerPoint Knowledge of general office procedures (e.g., scheduling, expenses, calendar management) Superior oral and written communication skills Preferred qualifications, capabilities, and skills Adaptable team player, Good problem-solving ability, and Effective interpersonal skills Excellent telephone etiquette Tact and good judgment in confidential situations and proven experience interacting with senior management. Ability to adapt to procedures, processes, and techniques to the completion of assignments.
