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3.0 - 4.0 years
7 - 10 Lacs
Jaipur
Work from Office
This is an Independent role and candidate will manage a business of 40-75L PM (Unsecured Business Loans) Needs to have a good knowledge of Local market with a special focus on the Self-employed category. Must have experience in that Geography To understand clients business & provide appropriate products like Business loans, OD facilty Has to work closely with DSAs/do Tele calling/Branch Banking teams for new customer addition. To cross sell various products like Current Account/Savings account/Life Insurance and General Insurance To build relationships with key persons (CFOs/ promoters) in the target segments & build client trust & confidence. To be alert on competitive elements in the target segments (viz. other banks etc.) &Augment the presence and penetration of the Kotak brand in the target market Improve efficiency by monitoring accounts sourced, do top ups on existing loans when possible Graduate / MBA Experience3-4 years in the local market, preferably some background in Credit & Sales Knowledge is required - ability to get the customer to buy into the asset proposition- loan amount, rate & fees. Should have good oral and written Communication skills. Job Knowledge- The candidate would need to handle Sales for a gamut of products like TL, OD,
Posted 3 weeks ago
2.0 - 7.0 years
6 - 9 Lacs
Ahmedabad
Work from Office
Credit Manager-Business Loans-Credit Dehradun, Uttarakhand, India Be the First to Apply Job requirements: Function Credit Card - Credit Role Credit Underwriters Designation M2 Grade CTC 4 Lakhs to 5 Lakhs max (do not disclose the CTC) Experienced Minimum 2 years experience in Underwriting (preferably Credit Cards) Location Goregaon & Thane (candidates staying about an hour max from office location). To screening and evaluate customer proposals credit cards under various programs as per Cards Credit policy under various programs & KYC guidelines. Analysing financials and evaluating customer credit worthiness for approving or rejecting credit card applications. Maintaining and processing cases under defined TAT by Bank. Ensure to maintained acceptable audit quality report Co-coordinating with verification agencies to get timely verification reports, cross-verifying reports.
Posted 3 weeks ago
0.0 - 5.0 years
6 - 9 Lacs
Navi Mumbai
Work from Office
Relationship Manager Prime Vishwaas Sales M1 Job role & Responsibilities: Manage Auto loan through Car Dealers, Direct Sales Agents & Direct Sales Teams Empanelment of New car Dealers, DSA & DST in the Market Accountable for sales performance & Productivity of team Conduct Training for all the channels & Team on Product, Policy & Market Changes Manage Business Promotional activities with Channels Responsible for tracking channels & Team for Quality sourcing & Healthy portfolio Interact with credit team, & Get business approvals Keep close watch on competitor product, Policy & Market strategy Deliverables : Recruit, Train & Motivate channel sales team achieve sales targets Guide channel sales team & introduce clients to them Maintain knowledge on all bank product & series & assist to resolve customer queries Develop new relationships with customers to increase revenue & accounts
Posted 3 weeks ago
0.0 - 5.0 years
6 - 9 Lacs
Erode
Work from Office
Relationship Manager Prime Vishwaas Sales M1 Job role & Responsibilities: Manage Auto loan through Car Dealers, Direct Sales Agents & Direct Sales Teams Empanelment of New car Dealers, DSA & DST in the Market Accountable for sales performance & Productivity of team Conduct Training for all the channels & Team on Product, Policy & Market Changes Manage Business Promotional activities with Channels Responsible for tracking channels & Team for Quality sourcing & Healthy portfolio Interact with credit team, & Get business approvals Keep close watch on competitor product, Policy & Market strategy Deliverables : Recruit, Train & Motivate channel sales team achieve sales targets Guide channel sales team & introduce clients to them Maintain knowledge on all bank product & series & assist to resolve customer queries Develop new relationships with customers to increase revenue & accounts
Posted 3 weeks ago
1.0 - 5.0 years
5 - 8 Lacs
Vizianagaram
Work from Office
The Relationship Manager LAP & Affordable Loans is responsible for sourcing new customers and managing existing relationships to grow the Loan Against Property (LAP) and Affordable Housing Loan portfolio. The role involves business development, credit analysis, and providing exceptional customer service to ensure high customer satisfaction and retention. Key Responsibilities: Business Development: Source new clients through market visits, channel partners, and referrals. Promote LAP and affordable home loan products in the assigned territory. Build and maintain relationships with key stakeholders like builders, real estate agents, and DSA partners. Customer Relationship Management: Manage customer lifecycle from lead generation to loan disbursement. Handle client queries and ensure timely resolution. Regularly follow up with existing customers for renewals, cross-sell opportunities, and referrals. Credit Assessment: Conduct initial credit evaluation and financial analysis of customers. Ensure compliance with companys risk policy and documentation standards. Liaise with credit and operations teams to ensure smooth processing and disbursement of loans. Sales Target Achievement: Achieve monthly and quarterly sales targets for LAP and affordable loans. Monitor performance and proactively take corrective actions to ensure goals are met. Market Intelligence: Keep abreast of market trends, competitor products, and pricing strategies. Provide feedback and insights to the product and marketing teams. Skills Required: Strong interpersonal and communication skills Proven sales and negotiation abilities Customer-centric mindset Ability to work independently and in a team Good knowledge of financial documents and credit underwriting
Posted 3 weeks ago
2.0 - 7.0 years
6 - 9 Lacs
Chennai
Work from Office
Credit Manager-Business Loans-Credit Dehradun, Uttarakhand, India Be the First to Apply Job requirements: Function Credit Card - Credit Role Credit Underwriters Designation M2 Grade CTC 4 Lakhs to 5 Lakhs max (do not disclose the CTC) Experienced Minimum 2 years experience in Underwriting (preferably Credit Cards) Location Goregaon & Thane (candidates staying about an hour max from office location). To screening and evaluate customer proposals credit cards under various programs as per Cards Credit policy under various programs & KYC guidelines. Analysing financials and evaluating customer credit worthiness for approving or rejecting credit card applications. Maintaining and processing cases under defined TAT by Bank. Ensure to maintained acceptable audit quality report Co-coordinating with verification agencies to get timely verification reports, cross-verifying reports.
Posted 3 weeks ago
2.0 - 6.0 years
4 - 8 Lacs
Nagpur
Work from Office
JD For Credit Manager Loan Underwriting Handling secured, unsecured and working capital and LAP Evaluate and process end to end Loan applications within agreed TAT timelines. Timely clearance of open audit queries, quality control checks Timely completion of Vendor Management related activities Providing support to Business Plan through quick turnaround of New and Existing proposals and work with team to optimize returns while remaining within Risk Appetite Conducting stock audits as per the Stock audit plan through empanelled vendors. Analyzing/ Reviewing the reports received and highlighting the observations to the Management and taking necessary action. Handling different MISs of Portfolio. Monitoring churning and overdue in accounts. Processing bills of empaneled vendors for service rendered. Coordinating with empaneled vendors and resolving issues (if any). Coordinating with Business team, Credit teams, etc as per the requirement. Other related activities. Approve or reject loan requests, based on credibility and potential revenues and losses Calculate and set interest rates Negotiate loan terms with clients Monitor payments Maintain records of loan applications
Posted 3 weeks ago
1.0 - 5.0 years
1 - 5 Lacs
Hyderabad
Work from Office
Role: Service Relationship Manager - WC-Working Capital-Sales : Description for Internal Candidates Handling and managing client service request. Taking care of portfolio hygiene including timely updating of stock insurance, client statement request, stock audit etc Monitoring PDD MIS and taking care of timely closure of PDDs. Day to day other service related activities i.e. URC updating, WCDL disbursement tracking, WCDL maturity tracking and following up with respective RMs for same. Overdue renewal tracking and following up with RM to get it update timely. HO monitoring activities etc
Posted 3 weeks ago
1.0 - 5.0 years
5 - 8 Lacs
Dharwad
Work from Office
The Relationship Manager LAP & Affordable Loans is responsible for sourcing new customers and managing existing relationships to grow the Loan Against Property (LAP) and Affordable Housing Loan portfolio. The role involves business development, credit analysis, and providing exceptional customer service to ensure high customer satisfaction and retention. Key Responsibilities: Business Development: Source new clients through market visits, channel partners, and referrals. Promote LAP and affordable home loan products in the assigned territory. Build and maintain relationships with key stakeholders like builders, real estate agents, and DSA partners. Customer Relationship Management: Manage customer lifecycle from lead generation to loan disbursement. Handle client queries and ensure timely resolution. Regularly follow up with existing customers for renewals, cross-sell opportunities, and referrals. Credit Assessment: Conduct initial credit evaluation and financial analysis of customers. Ensure compliance with companys risk policy and documentation standards. Liaise with credit and operations teams to ensure smooth processing and disbursement of loans. Sales Target Achievement: Achieve monthly and quarterly sales targets for LAP and affordable loans. Monitor performance and proactively take corrective actions to ensure goals are met. Market Intelligence: Keep abreast of market trends, competitor products, and pricing strategies. Provide feedback and insights to the product and marketing teams. Skills Required: Strong interpersonal and communication skills Proven sales and negotiation abilities Customer-centric mindset Ability to work independently and in a team Good knowledge of financial documents and credit underwriting
Posted 3 weeks ago
0.0 - 5.0 years
6 - 9 Lacs
Patna
Work from Office
Relationship Manager Prime Vishwaas Sales M1 Job role & Responsibilities: Manage Auto loan through Car Dealers, Direct Sales Agents & Direct Sales Teams Empanelment of New car Dealers, DSA & DST in the Market Accountable for sales performance & Productivity of team Conduct Training for all the channels & Team on Product, Policy & Market Changes Manage Business Promotional activities with Channels Responsible for tracking channels & Team for Quality sourcing & Healthy portfolio Interact with credit team, & Get business approvals Keep close watch on competitor product, Policy & Market strategy Deliverables : Recruit, Train & Motivate channel sales team achieve sales targets Guide channel sales team & introduce clients to them Maintain knowledge on all bank product & series & assist to resolve customer queries Develop new relationships with customers to increase revenue & accounts
Posted 3 weeks ago
6.0 - 8.0 years
2 - 5 Lacs
Mumbai
Work from Office
Relationship management with aggregators across different levels from top management to middle management Strategize, manage and drive online aggregator partnerships for month on month target achievement Identifying and acquiring potential new aggregators Manage Direct Sales Team, Credit underwriters and call center - across different functions on a daily basis to meet the business goals & improve data point to disbursal funnel conversion To conceptualize and execute contests to motivate the partners Plan annual engagement calendars with aggregators aligned with business priorities Sales Planning and Day to day Operations for the Aggregator Platforms. Liaison with other internal cross functional stakeholders like Marketing, IT, digital/ BSG, to drive agreed initiatives to build scale Work with partners to design and execute joint PA/PQ programs resulting in 3X growth Job Requiremetnts Qualification - Graduate from a recognized University - with 6 to 8 years of experience of handling web aggregator business. preferably in banking or insurance. Job KnowledgeUnderstanding of personal loans will be an added advantage; Skills & Experience Quick learner ; Excellent written and oral communication,
Posted 3 weeks ago
3.0 - 8.0 years
2 - 6 Lacs
Gurugram
Work from Office
Job Responsibilities: Should have experience in Mortgage Loan, Loan against property Generating business from DSAs. Monitoring pre and post disbursal documents / formalities. Monitoring & resolving Infant delinquent cases Building relationship with current and prospective Customers Providing off roll incentive inputs for timely processing Meeting HNI customers for Business Loans Generating corporate leads and closing them Achieve the branch/location target through the team which includes branch sales target, ALR ,controlling PDD/delinquency Job Requirements: Comfortable with using MS Word and MS Excel Good Communication and interpersonal skills Demonstrable team management skills Ability to collaborate, delegate and motivate Educational Qualifications: Should be graduate and above Work Experience: Minimum work experience of 3 years Exposure in similar industry would be preferable Exposure to secured lending asset products viz. Home Finance/Personal Loan/Educational Loan etc can be considered
Posted 3 weeks ago
2.0 - 6.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Job Role PDU Executive Visit the properties being mortgage with KMBL for verticals of commercial & consumer banking. Complete APF process for project like site visit, Builder meeting, Original documents verification. Preparing valuation reports & APF reports for property visited , Vetting external reports, Verifying documents of properties , releasing valuation, putting up for deviation approval to respective authority & updating reports in LOS. Initiation cases to external vendor, getting report in TAT, coordinate with Branch & vendor, Billing of vendor. Needs to adhere policies & processes of bank. Updating to sales/HO for current market trend in real estate. Educational qualification BE in Civil engineering. Must be familiar with location.
Posted 3 weeks ago
0.0 - 3.0 years
5 - 8 Lacs
Pune
Work from Office
Job Role Assisting team in day to day tasks and coordinating with RMs for activities related to business. Document collection from client and to ensure completion of all the documents along with signatures and stamps. To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass. Coordinating with the internal teams for documentation to ensure smooth processing of client transactions. To ensure completion of disbursement process of a client will all formalities.
Posted 3 weeks ago
1.0 - 5.0 years
3 - 6 Lacs
Thane
Work from Office
Manage sales and distribution through the cross channel and open market channels Ensure unilateral growth by adding new DSAs / Branches Manage and grow the Direct Sales team and focus on increased Productivity Marketing and encashing catchment areas Meeting HNI clients and explaining various products related to Loan against property/HF Responsible for Builder relations and Builder Tie Ups to focus on Primary Markets Responsible for Project approvals of Builders Ensure additional revenue generation through cross sell & Multi selling of Insurance, CASA , Credit Cards etc. Training & Development of the DST Team and DSAs Liasoning with Internal teams for business like Credit, Legal, Technical, RCU & Operations Responsible for end to end processing of the case and updating the status of the same to the customers. Ensuring Top Class service for Customers for better NPS Scores. Job Requirements: Qualification- Graduate / MBA
Posted 3 weeks ago
2.0 - 7.0 years
3 - 7 Lacs
Mumbai
Work from Office
Location Credit Manager (KCC) Department Crop Loan Location Pune No.of Positions 1 Reporting Relationships AVP Position Grade M3/M4 Should be able to manage credit underwriting for agricultural loans across state for allotted locations Should have agriculture domain knowledge with financial viewpoint. Should be keen on details on proposals and presentation of information for logical conclusions. Should be able to on-board quality portfolio within min. TAT on proposals. Should be able to prepare and analyse various MIS and manage Portfolio quality and post finance issues. Should be able to understand the portfolio behaviour pocket wise/ area wise / segment wise /profile wise to get Right signals in time. Should stay updated on the recent changes in policy and regulatory guidelines ,aware about market developments Should have Ability to lead and coordinate with Marketing and Recovery Teams across Area. Should be able to communicate fluently in regional languages Should be able to guide and motivate the team to set higher standard in sales and assure Quality by in-time inputs and Training. Should be able to ensure the customer satisfaction and customer service from the team across the vertical Excellent written and oral communication skills Should have exposure to Crop Loans, financing experience with reputed organization- Private Banks/ Nationalized banks- Min 2 Years. Graduate - /Post Graduate Preferably Agri Graduate.
Posted 3 weeks ago
4.0 - 5.0 years
6 - 10 Lacs
Mumbai
Work from Office
Position Title Department Finance Consumer Bank Location Goregaon, Mumbai Number of Positions Upto 2 Reporting Relationships Sr. Vice President, Finance Consumer Bank Position Grade DVP / AVP / Senior Manager It is an exciting time to be in Consumer Bank. It is the epicenter of the growth strategy of our Bank. Having already re-organized itself into products, proposition and distribution structure, Consumer Bank is at the forefront of STARTUP strategy of the firm, where several initiatives on omnichannel distribution, unique propositions (Solitaire, NR etc.) and several speed simplicity and transparency initiatives have come to life. It is the largest lever to transforming for scale since it represents close to 75% of its deposits, 50% of advances and a 50k+ workforce. This business franchise is spread across 2 cr+ customers who have availed a variety of products & offerings including Deposits, Group products, Mortgage (HF & LAP), Business Banking (Working capital & business loans), Credit cards, Personal Loans etc and a distribution franchise of 2000+ branches & 3000+ ATMs. This role presents an excellent opportunity to not just learn retail banking business model, from a financial lens, but also to contribute in the path to its transformation. This role is under finance team with P&L responsibilities and partnering with business to enable and facilitate financial optimization Preparation of Business P&L Monitoring of revenues and costs Assurance on our interest rate yields, transfer price, spreads, fee are in line with business Assurance on our costs being are at or below budget tight monitoring and prevent potential excess / leakage Variance analysis on the P&L in context of underlying operating drivers Developing granularity slice dice and dissection of revenues and costs Track KPIs for the business time-series and vs. budgets Be a P&L partner to business and facilitate P&L improvement Experience4 5 years. Can consider lesser, if you demonstrate hunger to learn fast AcademicsPreferably CA or PG / Graduates of commerce Other aspectsPassion for numbers, eye for detail, hunger to learn and an Excel-Ninja
Posted 3 weeks ago
7.0 - 8.0 years
11 - 15 Lacs
Meerut
Work from Office
Area Business Manager Small Business Job Role To drive a team of Business and/or Portfolio RMs at Area level To manage a team who can drive New Client Acquisition and/or manage, maintain and enhance assigned portfolio of existing customers To understand clients business & provide appropriate working capital and business loan solutions across fund/ non-fund based products like Cash Credit, Demand Loan, BG etc. up to limit of Rs. 100 lacs Drive team for new acquisition through Branch Banking and/or Customer referrals To build relationships with key persons (CFOs/ promoters) in the target segments & build client trust & confidence. Focus to continually increase the Book size, SOH and profitability of the Location To inculcate in team members understanding of client business models, trade related activities, cash flows etc. and drive identification of opportunities and growing client relationships. Grooming and mentoring team members so that they achieve their desired performance levels (RM productivity) Resolving/Addressing location level concerns Channel Management viz RL, Privy, Wealth etc Drive adoption of various digital initiatives at location level To ensure right sourcing is being done at the location Deepen our market reach through trade meeting, industry associations, local forums etc. Enhance X-sell opportunities such as KLI, KGI, CMS etc Strengthen and build sustainable trade book with healthy mix of importers and exporters at location level To be alert on competitive elements in the target segments (viz. other banks etc.) & Augment the presence and penetration of the Kotak brand in the target market Drive high caliber client service from the Team Manage TAT for the location within specified levels for all aspects such as client onboarding, processing of customer requests, renewals etc Improve efficiency by monitoring & overseeing continuous improvement of processes. Benchmark and adopt best practices used in the Industry to further build efficiency at the location Constantly share rapport with the operating units to customize and develop solutions Mitigate risks and manage them actively Ensure hygiene parameters such delinquency, churn, utilization etc are met at location Job Requirement Preferably MBA/ CA Experience7-8 years experience in the local market. Background in Credit & Sales Knowledge is required. Prior experience of driving and managing Teams is required. Good Leadership, Self-motivation and communication skills for driving Teams Relationship Management Skill Good influencing skills
Posted 3 weeks ago
1.0 - 6.0 years
2 - 3 Lacs
Nagpur, Pune, Mumbai (All Areas)
Work from Office
• Managing Sales of Home loan, Mortgage, Lap Loan • Sourcing business through open market • Can apply for RO/RM/SM/DSA Manager- Individual • Self lead generate and achieve the target Required Candidate profile Must have 6 month of experience in Home Loan / Mortgage Loan / Lap / Cross Sell DSA and DST both are vacancy available (Individual role) It Is a Field Sale not a back office work
Posted 3 weeks ago
1.0 - 4.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Job Summary: We are seeking a driven and results-oriented Sales professional to join our dynamic team. The ideal candidate will be responsible for promoting and selling exclusive education loan products of Leap Finance to students aspiring for higher education in the USA. This role involves direct interaction with students, parents, and educational consultants to identify their financial needs and provide tailored solutions. Key Responsibilities: Counsel students and parents about Leap Finances loan products, eligibility criteria, and application process Build and maintain strong relationships with key stakeholders, including educational consultants Meet and exceed monthly, quarterly, and annual sales targets. Develop and implement strategies to maximize loan approvals and disbursements Assist customers in completing loan application forms and gathering required documents. Coordinate with internal teams for loan processing and ensure timely disbursements. Ideal Persona: Excellent communication skills in English, written and spoken Should have 1- 4 years of experience as a Loan Advisor/ Edtech Sales/ counselling/ telesales/ insurance sales Should be confident to handle student queries and provide timely and efficient solutions Candidates should have good presentation, client-facing, and counselling skills with a pleasing and convincing personality Perquisite for this role will include: Work Location - HSR Layout, Bangalore. Working Time - 10am till 7pm Work Days - Monday to Saturday; Sundays are off
Posted 3 weeks ago
3.0 - 8.0 years
3 - 7 Lacs
Ludhiana, Bathinda
Work from Office
Responsibilities: Acquire new clients and manage existing relationships for working capital and agri-finance products. Understand clients' business needs and offer suitable financial solutions (e.g., cash credit, overdrafts, term loans, KCC, etc.). Assess creditworthiness and coordinate with credit teams for appraisal and sanction. Ensure timely disbursal and documentation compliance. Key Skills: Strong understanding of working capital finance and agri lending. Good analytical, communication, and negotiation skills. Relationship-building mindset with a customer-first approach. Basic knowledge of banking regulations and documentation norms.
Posted 3 weeks ago
2.0 - 7.0 years
4 - 8 Lacs
Nagpur, Nashik, Pune
Work from Office
Role & responsibilities Responsible for sourcing, structuring & servicing clients for their financial needs by offering them various secure & unsecured products majorly designed to cater to the MSME segment from open market and DSA. Responsible for attending clients queries and resolution in TAT. Responsible for coordination with support functions (Credit/Ops) in facilitating disbursement. To constantly provide feedback on the ground about the market and products offered by competition. Preferred candidate profile Minimum 2 year of experience in Business Loan or LAP Candidates should be locally belonging to their respective location. Should have good communication and negotiation skills.
Posted 3 weeks ago
6.0 - 10.0 years
4 - 8 Lacs
Visakhapatnam, Hyderabad, Nizamabad
Work from Office
The incumbent will be responsible to sell the product by establishing contact and building relationships with prospects. Role & responsibilities Understanding of the Educational Dynamics of the market and the area. Understanding of the Channel network and Industrial Areas of the market. Sell product by establishing contact and building relationships with prospects; recommending solutions. Develop good relationship with customers through personal contact or meetings or via telephone etc. Follow up after sanctioning on regular receipts of payment Display efficiency in gathering market and customer info to enable negotiations Deliverables • Achieve Target conversion on Appointment • Login, Login to Sanction & Sanction • Disbursement. • Manage the relationship and source leads as per the defined target. • Target achievement on monthly collection efficiencies across. • Nil customer service issues. • Team Training and education of policies and product across his team members. Preferred candidate profile At least 4-6 years of relevant experience (Sales) in any kind of service or sale of product to Education Institutions/industries. Existing relationships with educational institution could be additional advantage. Knowledge of Lending Business especially Education Institution Loan could be additional advantage. Min Qualification required is Graduation Experience in LAP loans and Educational Institution loan
Posted 3 weeks ago
8.0 - 12.0 years
7 - 10 Lacs
Hyderabad
Work from Office
The incumbent will be responsible to sell the product by establishing contact and building relationships with prospects. Role & responsibilities Understanding of the Educational Dynamics of the market and the area. Understanding of the Channel network and Industrial Areas of the market. Sell product by establishing contact and building relationships with prospects; recommending solutions. Develop good relationship with customers through personal contact or meetings or via telephone etc. Follow up after sanctioning on regular receipts of payment Display efficiency in gathering market and customer info to enable negotiations Deliverables • Achieve Target conversion on Appointment • Login, Login to Sanction & Sanction • Disbursement. • Manage the relationship and source leads as per the defined target. • Target achievement on monthly collection efficiencies across. • Nil customer service issues. • Team Training and education of policies and product across his team members. Preferred candidate profile At least 8-12 years of relevant experience (Sales) in any kind of service or sale of product to Education Institutions/industries. Existing relationships with educational institution could be additional advantage. Knowledge of Lending Business especially Education Institution Loan could be additional advantage. Min Qualification required is Graduation Experience in LAP loans and Educational Institution loan
Posted 3 weeks ago
10.0 - 15.0 years
15 - 25 Lacs
Noida
Work from Office
Role & responsibilities Job Purpose: To lead and oversee the collections and recoveries function of the microfinance business, ensuring effective debt recovery, minimizing delinquencies, and maintaining portfolio quality. The role involves strategic planning, team management, and field operations oversight in alignment with regulatory and company standards. Key Responsibilities: Strategic Leadership: Develop and implement the overall collections and recoveries strategy for microfinance lending products. Monitor portfolio quality and design proactive measures to reduce NPAs and PAR (Portfolio At Risk) levels. Set collections targets and define KPIs for teams across geographies. Operations Management: Lead and supervise zonal/branch-level collections teams, including on-ground field recovery agents. Ensure timely and efficient recovery of overdue accounts while maintaining customer relationships. Coordinate with legal teams for necessary legal actions under SARFAESI, Lok Adalats, arbitration, etc., for hard bucket cases. Performance Monitoring & MIS: Generate and analyze regular MIS reports related to collections, delinquencies, and recovery performance. Track collection efficiency, aging analysis, and take corrective action for underperforming regions or products. Risk & Compliance: Ensure compliance with RBI regulations and internal credit policies for collection practices. Implement fair, ethical, and non-coercive recovery practices in line with the industry code of conduct. Manage reputational risk and escalate high-risk cases appropriately. Team Management: Recruit, train, and motivate collection and recovery personnel. Develop incentive and performance frameworks for the field collection staff. Conduct regular training on soft collections, field risk mitigation, and compliance norms. Key Skills & Competencies: Strong knowledge of microfinance operations and borrower profiles. Expertise in collections lifecycle: early bucket, mid-bucket, and hard bucket recovery. Experience in managing large field teams across geographies. Sound understanding of regulatory compliance, especially RBI & MFIN/SA-DHAN codes. Excellent negotiation, conflict resolution, and communication skills. High integrity, with the ability to handle field pressure and sensitive situations. Educational Qualifications: Graduate in any discipline (preferably Finance, Business, or Law) MBA/PGDM or equivalent preferred Certifications in credit/risk management or recovery processes (optional but beneficial)
Posted 3 weeks ago
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