Business Head/VP-Industry Solutions

Key Responsibilities:

1. Strategic Leadership & P&L Ownership

• Lead and manage business lines across staffing, payroll, WISE for industries, and recruitment
• Own full P&L responsibility including revenue generation, cost control, and profitability
• Develop scalable models supporting apprenticeship and skill-integrated programs

2. Business Growth & Expansion

• Design and implement strategic plans for business development and client acquisition
• Explore and tap into emerging sectors and talent service opportunities
• Develop new product lines and services aligned with industry demands

3. Client Acquisition & Relationship Management

• Drive B2B engagements with corporates, staffing agencies, and industry councils
• Deliver client-centric solutions tailored for skill-based hiring and apprentice deployment
• Ensure consistent client satisfaction and long-term partnership retention

4. Operational Excellence & Delivery Oversight

• Oversee implementation and performance of WISE, RTD, Certification, and Apprenticeship programs
• Establish KPIs, dashboards, and reporting systems to track business and program success
• Ensure quality, compliance, and service-level adherence across geographies

5. Team Leadership & Capability Building

• Build and lead high-performing teams across sales, operations, and client servicing
• Set performance benchmarks, conduct reviews, and drive accountability
• Promote a results-driven, collaborative work environment

6. Compliance, Quality & Risk Management

• Ensure regulatory compliance across payroll, staffing, and apprenticeship operations
• Implement risk mitigation strategies to manage labor law, payroll errors, and contract disputes
• Maintain audit-readiness and uphold certification quality standards

7. Stakeholder & Ecosystem Engagement

• Liaise with government bodies, SSCs, industry councils, and internal MSU teams
• Collaborate with marketing, admissions, and academic functions for integrated execution
• Represent MAPL at external forums to enhance visibility and partnerships