Business Head Store Operations

Hiring Business Head Store Operations

Department:

Job Summary

The Business Head – Store Operations is responsible for leading and managing all retail store operations to ensure profitability, operational efficiency, and customer satisfaction. This role involves developing strategies for growth, ensuring brand standards, optimizing sales performance, and managing teams across multiple store locations.

Key Responsibilities

Strategic Leadership

• Develop and execute retail operational strategies aligned with company goals.
• Drive business expansion, including opening new stores and optimizing existing store performance.
• Set and monitor store-level KPIs, budgets, and performance benchmarks.

Operational Excellence

• Ensure smooth daily operations of all stores, maintaining high standards in sales, service, and presentation.
• Implement processes to improve efficiency, reduce costs, and increase profitability.
• Monitor stock levels, supply chain, and inventory management to avoid shortages or overstocking.

Sales & Revenue Growth

• Drive sales initiatives to meet and exceed revenue targets.
• Analyze sales data, market trends, and customer feedback to create action plans for improvement.
• Introduce promotions, campaigns, and loyalty programs to enhance customer retention.

Team Management

• Lead, motivate, and mentor Regional Managers, Store Managers, and frontline staff.
• Plan manpower requirements, recruit key talent, and oversee training & development programs.
• Build a performance-driven culture with clear targets and regular reviews.

Customer Experience

• Ensure consistent and superior customer service across all stores.
• Address escalated customer issues promptly and effectively.
• Monitor and improve Net Promoter Score (NPS) and other customer satisfaction metrics.

Compliance & Reporting

• Ensure compliance with company policies, statutory regulations, and health & safety norms.
• Prepare and present regular operational reports to senior management.
• Maintain brand integrity and ensure adherence to visual merchandising guidelines.

Qualifications & Skills

• Bachelor’s degree in Business Administration / Retail Management (MBA preferred).
• 15+ years of experience in multi-store retail operations, with at least 5 years in a senior leadership role.
• Strong business acumen with a proven track record in driving sales and operational efficiency.
• Excellent leadership, communication, and decision-making skills.
• Analytical mindset with the ability to interpret sales data and market insights.
• Ability to manage large teams and work in a fast-paced, dynamic environment.

Key Performance Indicators (KPIs)

• Sales growth and profitability per store.
• Operational cost efficiency.
• Customer satisfaction scores.
• Employee retention and performance.
• Store compliance to operational standards.

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