Business Head

Position Title:

Business Head B2B Travel Agency

Key Responsibilities

1. Business Leadership & Strategy

• Oversee the end-to-end operations of the B2B travel business PAN India.
• Develop and execute strategies to meet revenue and profitability targets.
• Monitor market trends and competitor activities to identify growth opportunities.
• Drive business expansion through agent network growth and high-value partnerships.

2. Airline & Supplier Relations

• Maintain and enhance relationships with airline partners, consolidators, and global distribution systems (GDS).
• Negotiate competitive airfares, commission structures, and promotional deals.
• Collaborate with suppliers to secure the best rates, incentives, and exclusive offers for agents.

3. Staff & Team Management

• Lead, mentor, and motivate the team across sales, ticketing, operations, and support functions.
• Set performance goals and monitor KPIs to ensure high productivity and service standards.
• Conduct regular training and development programs to upskill staff.

4. Key Account Management

• Build strong relationships with high-value B2B agents and corporate clients.
• Provide personalized solutions to retain and grow key accounts.
• Resolve escalations quickly to maintain client satisfaction and trust.

5. Operational Excellence

• Ensure smooth functioning of ticketing, refunds, reissues, and customer support.
• Implement cost control measures and streamline operational workflows.
• Ensure compliance with company policies, IATA regulations, and industry standards.

6. Reporting & Coordination

• Work closely with senior management to align local business goals with company objectives.
• Provide periodic reports on sales performance, market feedback, and operational challenges.
• Collaborate with finance for budgeting, forecasting, and payment collection.

Qualifications & Skills

• Education:

  Graduate or Postgraduate in Business, Travel & Tourism, or related field.

• Experience:

  Minimum 812 years in the travel industry, with at least 5 years in a senior leadership role in B2B or travel.
• Strong network of airline and supplier contacts.
• Proven track record in sales growth, deal negotiation, and business expansion.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in GDS systems (Amadeus, Sabre, Galileo) and travel technology platforms.
• Ability to work under pressure and deliver results within deadlines.

Key Competencies

• Strategic Thinking & Decision Making
• Negotiation & Influencing Skills
• Relationship Management
• Leadership & Team Development
• Market Awareness & Business Acumen
• Problem-Solving & Conflict Resolution

Why Join BTA?

• Be part of a growing travel agency with exciting career opportunities.
• Work in a dynamic and collaborative team environment.
• Enhance your skills with continuous learning and career development.

Apply Now!

hr.india@tripbrandsgroup.com

7736455581, 7736450444