Business Development Executive/Manager- Freight Forwarding

Key Responsibilities

Lead Generation & Client Acquisition

• Identify potential clients (importers/exporters, manufacturers, retailers, etc.)
  
• Research target markets, industries, and shipping lanes
  
• Cold calling, attending trade shows, and networking to find leads
  
• Prepare proposals and presentations tailored to clients logistics needs
  

Customer Relationship Management

• Build and maintain strong relationships with new and existing clients
  
• Act as the liaison between clients and internal operations teams
  
• Provide logistics consultation and custom freight solutions
  

Sales Strategy & Target Achievement

• Set sales targets and develop plans to meet them
  
• Negotiate rates and contracts with customers
  
• Analyze competition and market trends to refine sales tactics
  

Operational Coordination

• Work closely with operations teams to ensure delivery of promised services
  
• Understand various transport modes (air, sea, road, rail) and how they impact customer needs
  
• Provide quotes, track shipments, and assist in troubleshooting delivery issues when needed
  

Product & Service Development

• Collaborate with internal teams to design new services or improve existing ones
  
• Recommend technology or process improvements based on customer feedback
  

Market & Industry Analysis

• Stay updated on international trade regulations, Incoterms, customs procedures, etc.
  
• Monitor global trade trends, shipping routes, and freight rates
  
• Suggest new markets or trade lanes for expansion
  

Reporting & Forecasting

• Track KPIs like revenue growth, client retention, conversion rates
  
• Prepare sales forecasts and monthly/quarterly reports for leadership
  

Key Skills Needed

• Strong communication & negotiation skills
  
• Deep knowledge of international logistics & supply chain
  
• Sales and marketing expertise
  
• Analytical thinking and market research ability
  
• CRM and sales reporting tools (e.g., Salesforce, HubSpot)

  Role & responsibilities