Business Analyst TMF

Senior Business Analyst - Telecommunications (TMF Domain Expert)

We are seeking a highly experienced and driven Senior Business Analyst with a strong background in the telecommunications domain and extensive exposure to TM Forum (TMF) standards and frameworks. In this pivotal role, you will be instrumental in bridging the gap between business needs and technical solutions, driving the successful delivery of complex projects within our evolving telecom landscape.

If you are a proactive problem-solver with a deep understanding of telecom operations, TMF principles, and a passion for shaping the future of digital services, we encourage you to apply.

Key Responsibilities:

• Requirements Elicitation & Analysis:

  Lead and facilitate workshops, interviews, and discussions with stakeholders across various business units (e.g., Sales, Marketing, Product, Operations, IT) to elicit, analyze, validate, and document detailed business requirements (functional and non-functional) for telecommunications projects.

• TMF Framework Application:

  Apply deep knowledge of TM Forum (TMF) standards and frameworks (e.g., eTOM, SID, Open APIs, ODA) to define, analyze, and optimize business processes, data models, and system integrations within the telecom context.

• Solution Design & Specification:

  Translate complex business requirements into clear, concise, and comprehensive functional specifications, user stories, use cases, and process flows, ensuring alignment with TMF best practices and architectural principles.

• Stakeholder Management:

  Build and maintain strong relationships with internal and external stakeholders, effectively communicating project status, managing expectations, and resolving conflicts.

• Process Improvement:

  Identify opportunities for process optimization and automation within telecom operations, leveraging TMF frameworks to drive efficiency and enhance customer experience.

• System Integration & Data Mapping:

  Collaborate closely with technical teams (architects, developers, testers) to define integration points, data mapping rules, and API specifications, particularly those aligned with TMF Open APIs.

• Testing & Quality Assurance Support:

  Support the testing phase by reviewing test plans, test cases, and participating in UAT (User Acceptance Testing) to ensure solutions meet business requirements and quality standards.

• Documentation & Knowledge Transfer:

  Create and maintain comprehensive documentation, including business requirements documents (BRDs), functional design specifications (FSDs), process maps, and training materials.

• Market & Industry Research:

  Stay abreast of emerging trends, technologies, and regulatory changes in the telecommunications industry, particularly those related to TMF advancements, to inform strategic planning and solution development.

Required Skills & Experience:

• 5+ years of experience as a Business Analyst

  with a strong focus on the telecommunications domain.

• Demonstrable expertise in TM Forum (TMF) frameworks and standards

  , including a strong understanding of:

• eTOM (Enhanced Telecom Operations Map):

  Business Process Framework.

• SID (Shared Information/Data Model):

  Information Framework.

• TMF Open APIs:

  Knowledge of various API specifications (e.g., Product Catalog, Customer Management, Service Order, Resource Inventory).

• Open Digital Architecture (ODA):

  Understanding of its principles and components.
• Proven experience in

  defining and optimizing telecom business processes

  (e.g., Order to Activate, Trouble to Resolve, Usage to Cash).
• Solid understanding of various

  telecom technologies and services

  (e.g., Mobile, Broadband, Fixed Line, IoT, 5G, BSS/OSS).
• Proficiency in

  requirements gathering methodologies

  (e.g., agile, waterfall) and tools (e.g., JIRA, Confluence, Visio).
• Exceptional

  analytical, problem-solving, and critical thinking skills.

• Excellent

  communication (written and verbal), presentation, and interpersonal skills.

• Ability to

  work independently and as part of a cross-functional team

  in a fast-paced environment.
• Strong

  stakeholder management and negotiation abilities.