Business Analyst + Project Manager Healthcare Technology

Role Overview:

You will own requirements and workflows for a complex home healthcare - care provider operations system. The role demands deep understanding of clinical workflows, EMR-like data structures, scheduling, SLAs, care delivery coordination, and mobile operational ecosystems.

Key Responsibilities:

• Work with internal stakeholders (clinical ops, nursing, scheduling, management) to map real-world workflows.
• Translate operational processes into clear, structured requirements and user stories.
• Write exhaustive acceptance criteria covering positive, negative, edge, and exception cases.
• Maintain and continuously refine the product backlog. Own sprint readiness for all planned features.
• Own the end-to-end feature lifecycle: requirements → workflow → UI details → acceptance criteria.
• Maintain a detailed product backlog (100+ features spanning care delivery, scheduling, alerts, etc.).
• Validate feasibility with engineering and architecture teams.
• Ensure compliance with healthcare workflows, data integrity, and audit expectations.
• Conduct UAT and drive structured feedback loops.
• Work closely to define UI flows for both mobile and web.

Required Skills and Qualifications:

• Minimum 3 years of Business Analyst experience.
• Strong functional knowledge of healthcare, EMR systems, clinical workflows and HIS (Hospital Information System).
• Experience owning end-to-end product delivery for operational or clinical tools.
• Ability to think in systems: state transitions, validations, exceptions, escalations.
• Strong documentation and requirement decomposition skills.
• Ability to challenge assumptions and expose workflow gaps.

Good-to-Have:

Experience with scheduling engines, SLA monitoring workflows, nurse/patient mobile apps.

Experience in multilingual healthcare markets.