Business Analyst (Pegasystem)

2 years

0 Lacs

Posted:6 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

My client, a global IT consultancy firm is now building up a Pega operation center in India with aggressive hiring plan.


Responsibilities

  • Bridge business needs with Pega’s BPM and CRM technology solutions.
  • Collaborate with stakeholders to design, optimize, and implement end-to-end digital process automation solutions.
  • Partner with business leaders, SMEs, and technical teams to translate complex business requirements into scalable, Pega-based solutions.
  • Lead the development of Pega business architecture deliverables, including process models, use cases, and functional requirements.
  • Facilitate design sessions and ensure alignment between business objectives and system functionality, maximizing out-of-the-box leverage and safeguarding Pega’s native capabilities.
  • Act as a steward for designing functional solutions focused on project scope, avoiding scope creep and unnecessary change requests.
  • Enable and educate clients on leveraging out-of-the-box Pega features.
  • Build blueprints aligned with process requirements.
  • Define and manage business rules, workflows, and case lifecycle stages within the Pega environment.
  • Act as a liaison between business stakeholders and Pega development teams to ensure clarity, quality, and traceability throughout the project lifecycle.
  • Drive process improvement initiatives leveraging Pega’s decisioning, automation, and case management capabilities.
  • Lead workshops with clients to define business requirements, process optimizations, and system enhancements.
  • Mentor junior architects and analysts on Pega methodologies and best practices.
  • Ensure compliance with enterprise architecture standards and governance frameworks.
  • Collaborate with the broader Intelligent Automation community to integrate Pega solutions with RPA, AI, and data platforms.
  • Contribute to business development by supporting solution proposals and demonstrations.


Requirements

  • Bachelor’s Degree in a relevant field (e.g., Computer Engineering, Computer Management, Computer and Information Science, Management Information Systems, Information Technology, Psychology, Philosophy, Sociology).
  • 1–2 years (Associate), 3–4 years (Senior Associate), or 5+ years (Manager) of relevant experience.
  • Pega Certified Business Architect (PCBA) or Pega Certified Senior Business Architect (PCSBA) certification preferred.
  • Prior consulting or industry experience (e.g., banking, insurance, healthcare) is an advantage.
  • Experience in financial services (complaints, KYC, fraud), insurance (claims, underwriting, complaints), or healthcare (appeals, grievances, claims) is a plus.
  • Proven experience in enterprise-level Pega applications, including case design, data modeling, and business rule implementation.
  • Strong analytical, communication, and stakeholder management skills.
  • Experience working in Agile delivery environments.
  • Experience in deployment of Pega applications.
  • Strategic business and application acumen.
  • Deep expertise in Pega Platform capabilities and business architecture principles.
  • Working knowledge of Agile delivery methodologies.


This role offers the chance to contribute to impactful projects within a supportive and inclusive team culture. If you are interested, please send your CV to s.liao@nigelfrank.com.

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