Business Analyst (Pegasystem)

My client, a global IT consultancy firm is now building up a Pega operation center in India with aggressive hiring plan.

Responsibilities

• Bridge business needs with Pega’s BPM and CRM technology solutions.
• Collaborate with stakeholders to design, optimize, and implement end-to-end digital process automation solutions.
• Partner with business leaders, SMEs, and technical teams to translate complex business requirements into scalable, Pega-based solutions.
• Lead the development of Pega business architecture deliverables, including process models, use cases, and functional requirements.
• Facilitate design sessions and ensure alignment between business objectives and system functionality, maximizing out-of-the-box leverage and safeguarding Pega’s native capabilities.
• Act as a steward for designing functional solutions focused on project scope, avoiding scope creep and unnecessary change requests.
• Enable and educate clients on leveraging out-of-the-box Pega features.
• Build blueprints aligned with process requirements.
• Define and manage business rules, workflows, and case lifecycle stages within the Pega environment.
• Act as a liaison between business stakeholders and Pega development teams to ensure clarity, quality, and traceability throughout the project lifecycle.
• Drive process improvement initiatives leveraging Pega’s decisioning, automation, and case management capabilities.
• Lead workshops with clients to define business requirements, process optimizations, and system enhancements.
• Mentor junior architects and analysts on Pega methodologies and best practices.
• Ensure compliance with enterprise architecture standards and governance frameworks.
• Collaborate with the broader Intelligent Automation community to integrate Pega solutions with RPA, AI, and data platforms.
• Contribute to business development by supporting solution proposals and demonstrations.

Requirements

• Bachelor’s Degree in a relevant field (e.g., Computer Engineering, Computer Management, Computer and Information Science, Management Information Systems, Information Technology, Psychology, Philosophy, Sociology).
• 1–2 years (Associate), 3–4 years (Senior Associate), or 5+ years (Manager) of relevant experience.
• Pega Certified Business Architect (PCBA) or Pega Certified Senior Business Architect (PCSBA) certification preferred.
• Prior consulting or industry experience (e.g., banking, insurance, healthcare) is an advantage.
• Experience in financial services (complaints, KYC, fraud), insurance (claims, underwriting, complaints), or healthcare (appeals, grievances, claims) is a plus.
• Proven experience in enterprise-level Pega applications, including case design, data modeling, and business rule implementation.
• Strong analytical, communication, and stakeholder management skills.
• Experience working in Agile delivery environments.
• Experience in deployment of Pega applications.
• Strategic business and application acumen.
• Deep expertise in Pega Platform capabilities and business architecture principles.
• Working knowledge of Agile delivery methodologies.

This role offers the chance to contribute to impactful projects within a supportive and inclusive team culture. If you are interested, please send your CV to s.liao@nigelfrank.com.