Job
Description
GENERAL ACCOUNTABILITY: Responsible for bridging the gap between business stakeholders and technical teams. This role involves understanding business needs, identifying problems, and recommending solutions to improve processes, systems, and overall business performance. DUTIES & RESPONSIBILITIES: Business Analyst I ● Work with business stakeholders to understand and document their needs and requirements. ● Level 2 support (analyse, fix incidents and communicate with level 3 to update the documentation) ● Assist in defining project scope, objectives, and deliverables based on business needs. ● Assist in mapping current business processes and identifying areas for efficiency improvement. ● Assists with the company to identify improvement opportunities in business operations and processes. ● Collaborate with team members, including project managers, IT, and other departments to implement business solutions. ● Support the development and implementation of new business processes and tools. ● Assist in the testing of new systems, applications, or processes to ensure they meet business requirements. ● Maintain accurate records of project documentation and business requirements. ● Support in the creation of training materials or user guides for new systems or processes. ● Perimeter : focus on processes or tools on your domain.. Business Analyst II ● Work with business stakeholders to collect and document detailed business requirements, ensuring they are aligned with organizational goals. ● Level 2 support (analyse, fix incidents and communicate with level 3 to update the documentation) ● Realize some Services ‘s Demand. (can use webservice to fix, add, update, delete data in volume) ● Analyze current business processes and systems, identify opportunities for improvement, and propose solutions. ● Collaborate with project managers, developers, and other technical teams to define and design system improvements or new solutions. ● Develop comprehensive business requirement documents, functional specifications, process maps, and user stories. ● Support the testing of new systems or processes to ensure they meet the business needs and requirements. ● Serve as a liaison between business and technical teams, ensuring both understand and meet each other’s needs. ● Provide training and post-implementation support to business users as needed. ● Perimeter : understanding several domains to analyze dependences. Business Analyst III ● Collaborate with business stakeholders, including department heads, managers, and end-users, to identify business needs and translate them into clear, actionable requirements. ● Level 3 support (analyse, fix complex incidents and update the documentation) ● Conduct workshops, interviews, and surveys to understand business problems and opportunities for improvement. ● Develop and maintain comprehensive business and technical documentation, ensuring alignment with business goals and objectives. ● Work closely with project managers (or manage projects) to define scope, deliverables, timelines, and resources. ● Monitor project progress and assist with issue resolution as needed. ● Build and maintain strong relationships with key business and IT stakeholders. ● Ensure alignment between business needs and IT solutions by facilitating regular stakeholder meetings and updates. ● Develop user training materials and conduct training sessions to support the adoption of new systems or processes. ● Share knowledge and best practices with other team members and help mentor junior business analysts. ● Recommend and implement process improvements, automation, or tools to enhance business performance. ● Perimeter : expertise of his domains. Analyze and manage dependences with other BA’s. EXPERIENCE: Business Analyst I ● Entry level (0-2 years of experience) in business analysis, project management, or a related field. Business Analyst II ● At least 2-4 years of experience as a Business Analyst or in a similar role. ● Experience working in an Agile environment and familiarity with project management frameworks. Business Analyst III ● 5-7 years of experience as a business analyst or in a related role, with a proven track record in leading or contributing to medium to large-scale projects. ● Experience with process modeling, requirements gathering, and documentation. ● Familiarity with project management methodologies (e.g., Agile, Waterfall). EXPERTISE: ● Strong analytical and problem solving skills with the ability to translate business needs into technical solutions. ● Excellent communication and interpersonal skills, with the ability to interact with both technical and non-technical stakeholders. ● Ability to work collaboratively with cross-functional teams. ● Ability to work independently and in team settings, ● Strong attention to detail and organizational skills. EDUCATION: ● A Bachelor’s degree in Computer Science, Engineering. INTERNAL & EXTERNAL CONNECTIONS: ● Primary role will be working with the internal business customers LOCALIZATION AND TRAVEL EXPECTED: ● This position is located in Greater Noida, UP ● Some travel required to France - once a year atleast Show more Show less
