Posted:3 weeks ago|
Platform:
On-site
Full Time
In this role, you will be responsible for overseeing end-to-end process delivery across learning operations and support. You will manage a small team, act as the first level of quality control, handle escalations, and support the global HR and L&D stakeholders with timely and compliant administration. This role demands strong operational execution, stakeholder communication, and functional knowledge of LMS tools.
Responsibilities
Oversee and allocate daily workload for a team of 3-6 analysts supporting learning administration-related activities.
Lead and mentor a team of learning analysts, ensuring high performance.
Monitor team metrics and adherence to SLAs.
Lead on the job training and knowledge transfers.
Manage end-to-end administrative tasks within Learning Management System (LMS), including course creation, enrollment, session setup, and instructor coordination.
Maintain and update training calendars and participant lists.
Supervise end-to-end course setup, nominations, participant tracking, and closure in the Learning Management System
Maintain and update process documentation.
Conduct audits to ensure service delivery excellence.
Ensure reporting accuracy and maintain audit logs, process trackers, and performance dashboards.
Support client/internal audits with timely submission of required documentation and evidence.
Drive continuous improvement through data insights, trend analysis, and RCA of service delivery issues.
Provide timely responses to employee queries regarding system accessand training assignments.
Document and escalate recurring issues or enhancement requests to system support or global process owners.
Serve as the first line of communication with HR Business Partners or, L&D leads across regions.
Identify gaps in theLMSadmin process and implement enhancements.
Leverage analytics to optimize process
Qualifications we seek in you!
Minimum Qualifications
Bachelor's degree in HR, Business, or a related field.
Good years of experience in LMS administration roles, with minimum 1 year in leadership role.
Strong written and verbal communication skills.
Proficient in LMStools
Preferred Qualifications/ Skills
Certification on any LMS platform
Knowledge of eLearning tools and technologies.
Strong leadership and interpersonal skills.
Analytical mindset with attention to detail.
Effective communication and stakeholder management abilities.
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