Business Analyst

Essential Job Duties:

• Understanding the needs of stakeholders and translating them into technical requirements
• Analyzing and documenting business processes and systems
• Identifying opportunities for improvement
• Working closely with the development team to ensure solutions are aligned with business needs and are technically feasible
• Collaborating with cross-functional teams to ensure seamless integration of solutions
• Identifying and mitigating potential risks during the project implementation
• Communicating with stakeholders to ensure their needs are met and expectations are exceeded
• Continuously monitoring and analyzing performance of solutions to identify areas for improvement
• Continuously seeking opportunities to improve and optimize the business processes and systems
• Participating in testing and validation of solutions to ensure they meet the requirements.
• Reviewing Test cases and Testing scope

Key Stakeholders

• Product Owners, Architects, Developers, Testers and Business Analysts etc. And then the Customer Applications departments Head of Product, Head of Digital Excellence and the department Director.

Basic Qualifications

• 7 to 11 years of experience as a Business Analyst
• Strong analytical and problem-solving skills
• Business analysis skills and experience in

  eCommerce environment

  and solutions - CMS, OMS, Search, PSPs etc.
• A good understanding of commerce tools is a plus.
• Good to have technical background and understanding of technology SQL, Cloud concepts
• Good Understanding of Jira from a BA perspective. Good to have JIRA knowledge from a Product Owner perspective.
• Good to have knowledge about API implementations and testing.
• Good communication and collaboration skills
• Good understanding of business processes and systems
• Ability to work in a fast-paced and dynamic environment
• Ability to work collaboratively with cross-functional teams
• Ability to translate business requirements into technical specifications
• Ability to test and validate solutions
• understanding of software development life cycle
• Knowledge of UML or BPMN diagrams and process modelling techniques
• ability to work with data and data modelling techniques.
• Experience working with process modeling tool like Lucid Chart, Visio, Miro

• Preferred experience in eCommerce Platform

  Commerce Tools or Big Commerce or Skayle or Salesforce or Hybris or any other platform. Commerce Tools on priority.
• Experience in OMS (Order Management System) like One Stock, Fluent Commerce or Neo9, Wolfpack or any other platform will be an added advantage.

1. Knowledge about search engines like Algolia, Easy Ask or others, preferred.
2. Good to have knowledge about Cloud Computing and IT Architecture
3. Knowledge about API implementation and testing

4. Knowledge on SaaS applications is desirable

   .

Knowledge/Skills/Abilities:

1. Ability to stay calm and on-task in high-stress situations
2. Current in today's office technology, and computer software including MS Office MS Excel, power point.
3. Ability to multitask and prioritize daily workload
4. High level verbal and written communications skills
5. Discretion with personal and confidential information

Decision Making Examples:

• Must be able to adapt to changing work situations and grasp and apply new ideas
• Must be able to make judgment decisions and handle daily, routine responsibilities