Job Description

Role & responsibilities Essential Job Duties: The candidate would be responsible for Handling tickets and application support to the end-users. When an issue is received, it needs to be analyzed and resolved. In case, if the issue requires the support of development, then transfer the issue to development team with the inputs. Monitor and help development team to complete the task. In case, if the issue requires support from Oracle, then raise SR and co-ordinate with oracle support team till closure The candidate would be responsible for ensuring that maximum coverage & quality support is provided to LKQ European business/stakeholders. Preparing MD050/MD060 documents for any customizations, Preparing Test Cases, Test Data & testing. Coordination with Leads/Managers/Key users and other teams for issue resolutions and getting sign-off for release to be moved to production Training the end users and preparing end user training material. Coordination with other modules consultants/Technical Consultants/DBAs/Developers. Creation of process documents & its updating if required. Provide daily production support including monitoring and issue resolution, incident management, problem management, service request management. Provide 24 x 5 on-call assistance for support of production business system issues. Few occurrences of weekend support as well. Provide month end, Quarter End and year-end assistance as per business requirement. Should become a subject matter expert for system management. Assume responsibility for tasks and ensure they are completed accurately and on time. Identifies opportunity for improving processes through system automation and alerts. Reviews requirements and recommends solutions. Creates and maintains documentation of assigned systems and process flow. Responsible for meeting Service Level Agreements part of Incident and Problem Management. Analyze and design long term solutions for the business and suggest for the service improvements. Be a Team-player and also to have the ability to work independently. FINANCE : Should primarily focus on Finance Related Issues/Enhancements/gaps. Should be able to Provide Production support for month/Quarter/Year end close activities. Should Co Ordinate with Finance Users and Solution Owners for working effectively. Ensure smooth Co-ordination/Integration required for finance transactions. Become SME for FIN Track and Share Knowledge Across the team members. Provide support for Oracle EBS modules including AP, AR, GL, FA, EBTax, CM, SLA. Collaborate with technical teams to troubleshoot and resolve issues. Design and implement interfaces between Oracle EBS and other systems. Create and maintain Functional specification documentation and user guides. Provide training and support to end-users Preferred Additional skills Working experience and implementations/support experience in Automotive customer and Manufacturing Domain.