Business Analyst

About Company:

KITLABS is a leading technology and outsourcing organization, offering a comprehensive range of IT and ITES services, innovative business strategies, and cutting-edge solutions. Specializing in world-class mobile app development, we are dedicated to delivering advanced technology and exceptional service to our clients.

At KITLABS, our dynamic and collaborative work culture drives creativity and growth in every project. With a global footprint and extensive experience across multiple industries, we pride ourselves on delivering high-quality, cost-effective solutions. Our commitment is to provide seamless, consistent customer service, ensuring success in every market we serve.

For more information, visit www.kitlabs.us.

Job Description:
The Business Analyst plays a critical role in requirement gathering, client engagement, documentation, and translating business needs into actionable technical specifications.

Key Responsibilities:

• Interact with clients to gather, understand, and document business requirements.
• Translate requirements into user stories, BRDs, wireframes, and process flows.
• Support pre-sales by helping in solution architecture and estimation.
• Coordinate between clients and technical teams during discovery and delivery phases.
• Analyse data to provide insights for process optimization and product improvements.
• Maintain documentation in tools like Confluence, Jira, or Notion.

Key KPIs:

• Requirement Clarity & Acceptance Rate
• Timely Delivery of Documentation
• Client Feedback Score (on understanding/communication)
• Pre-Sales Support Success (Win Rate)
• Requirement Change Frequency (as a quality metric)

Required Skills:

• 3–5 years as a BA in a software/IT services environment
• Strong skills in documentation, wireframing, and flow diagrams
• Familiarity with tools like Jira, Confluence, Lucidchart, Balsamiq
• Understanding of Agile, SDLC, APIs, and cloud-based products
• Excellent communication and client-facing abilities

If you’re a growth-focused individual who loves pitching innovative digital solutions, we’d love to hear from you.
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Job Type: Full-time

Pay: ₹40,000.00 - ₹60,000.00 per month

Schedule:

• Day shift
• Monday to Friday
• Morning shift
• Weekend availability

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Sohana, Mohali, Punjab: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

• How do you gather and prioritize requirements from clients for a mobile or web development project?
• Can you describe a project where you helped improve delivery or client satisfaction through your BA efforts?

Location:

• Sohana, Mohali, Punjab (Preferred)

Work Location: In person