Job
Description
Skill required: Network Services - Cisco Routing and Switching Operations Designation: Business Advisory Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? "Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveLooking for a candidate who has expertise in Networking and has good knowledge on fundamentals of NetworkA solution that validates the ability to install, configure, operate, and troubleshoot medium-size route and switched networks." What are we looking for? " Agility for quick learning Ability to work well in a team Process-orientation Written and verbal communication Network fundamentals Understanding all the networking devicesRouters, switches, etc. IP connectivity, access, addressing, and services Network security fundamentals Installation, Configuration, Operation, Administration, and Troubleshooting Fundamental IPv4 & IPv6 Business Networks Excellent Communication Problem Solving Skills Flexibility Teamwork Experience and working knowledge on OSI Layer 1 (Physical) and 2 (Datalink) troubleshooting (WAN point to point connection) Experience and working knowledge with IP, WAN, OSI layer, TCP/IP models, IPv4/v6 addressing, subnetting and Ethernet. Layer 1 to Layer 3 fault isolation and troubleshooting with telco providers and onsite technicians. Experience working with internal groups (e.g., order entry, test & turn-up, sales), and third party client/vendors and LEC s (preferred). Familiarity with SDH, SONET, and Ethernet concepts Basic knowledge of cabling infrastructure such as patch panels, cross-connects and fiber types. Experience working with internal groups (e.g., order entry, test & turn-up, sales), and third party client/vendors and LEC s (preferred). Experience working with global carriers in North America, LATAM, APAC, and/or EMEA Experience working in a multi-vendor DWDM optical environment Good English written/verbal communication and customer engagement skills Strong focus on providing an outstanding user experience Must be detail-oriented, with strong organizational skills Able to work independently and also in a team environment" Roles and Responsibilities: " In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Provide 24/7/365 monitoring of ticket queue, phones, and IRC channel Manage network events such as: Fiber cuts/ Leased Wave outage - Notify dark fiber providers of outage and manage event to resolution, verify quality of remedial work by measuring power levels etc., and provide all stakeholders with periodic updates Link Down, Latency, Packet Loss, Network Traffic Issues and Routing and BGP issues - Familiarity Provide 24/7/365 monitoring of ticket queue, phones, and IRC channel Manage network events such as: Fiber cuts/ Leased Wave outage - Notify dark fiber providers of outage and manage event to resolution, verify quality of remedial work by measuring power levels etc., and provide all stakeholders with periodic updates Link Down, Latency, Packet Loss, Network Traffic Issues and Routing and BGP issues - Familiarity and understanding of router show commands and how to interpret the output Manage client s optical network, manage alarms and faults in a multi-vendor environment, and Tracking of all work in ticketing system network interconnects with internal and external network operators Track and maintain a repository of RFOs and vendor improvements/actions and be able to represent client during external calls with 3rd party providers Manage troubleshooting, confirming fix and restoring traffic from network incidents reported by internal teams and third-party teams, engaging field resources and inventory teams as necessary. Track, coordinate and manage hardware recalls / minor card or part replacement, RMA part delivery, initiate production change requests and work with onsite techs for faulty card/part replacement Read/Parse vendor notifications and translate to Clients Production Change Request (PCR s) Look up affected circuits to include them in change request Escalate any emergency change requests for immediate review and scheduling Navigate ambiguity with unclear notifications from vendors - escalating as necessary or referring notification to other internal client teams" Qualification Any Graduation
