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8.0 - 12.0 years
11 - 15 Lacs
bengaluru
Work from Office
As a Senior Technical Specialist, you will design and develop UIs for Network Management applications in Optical Transport, WDM, and SDH/SONET networks. With 8-12 years of experience, you'll use ReactJS, JavaScript, HTML, CSS, and Angular to build high-performing UIs. Experience with Core Java, Spring, Kafka, Python, and databases is a plus. You will work in an agile, distributed environment, enhancing functionality, user experience, and customer satisfaction. You have: Bachelor's degree or equivalent with 8 to 12 years of experience in user interface design and development. Expertise in UI development technologies such as ReactJS, JavaScript, HTML, CSS, Angular, and JQuery. Working experience with CORE JAVA, Spring, Kafka, Zookeeper, Hibernate, and Python is desirable. Good understanding of continuous integration and agile practices. It would be nice if you also had: Working knowledge of RDBMS, PL-SQL, Linux, Docker, and database concepts. Domain knowledge in OTN, Photonic network management. Hands-on experience in development activities like requirement analysis, design, coding, and unit testing. Solid and well-balanced individual, able to manage high-paced development activities with self-organizing capabilities. Develop software for Network Management of Optics Division products, including Photonic/WDM, Optical Transport, and SDH/SONET. Provide users with control over network configuration through Optics Network Management applications. Interface Optics Network Management applications with various Network Elements. Deploy Optics Network Management applications globally for installations. Contribute to new developments and maintain applications as part of the development team. Enhance functionality and customer satisfaction through ongoing application improvements.
Posted 5 days ago
3.0 - 6.0 years
14 - 18 Lacs
bengaluru
Work from Office
Meet the Team You will be part of the platform engineering team of SP Platform Engineering India. You will have the opportunity to work with a team that has crafted the worlds most scalable router for some of the largest Service Providers. You work on bring up and hardware diagnostics based validation for router hardware (access & core routers). The router Hardware that has a rich set of network interfaces High speed ethernet (1G to 800G), OTN/SONET/SDH and forwarding ASICs that provide high throughput. You will work closely with the hardware engineers to understand the design of the next generation hardware. Your Impact Looking forward to getting an exciting start to your career? You will bring your outstanding talents to the group that works on Cisco's high scale routing technology, which large scale service provide and Web Scaler now consider to be the Networking Equipment of choice for mission-critical networks. In your role as a Software Engineer, you will develop and integrate products that are deployed by some of the leading SP in the world. You will work with a BU-wide vibrant technical community, learning from experts and translating this learning into exciting opportunities for personal growth. You will work on networking equipment that forms a crucial backbone of many SP Core, backbone and large web scale DC networks You will learn about cutting-edge technologies and platforms while developing software for these equipment. Experience the exhilaration of taking a product through development and integration. Minimum Qualifications : 3-6 years of experience in Diagnostics software development for router hardware/hardware validation. Excellent C programming skills Excellent skills in debugging low level platform/driver/diagnostics/HW issues Experience with Linux OS/device drivers/firmware. Experience in working with drivers/diagnostics for various network interfaces like OTN/SONET/SDH/DS3/GiGE/T1/E1 and L2/L3 forwarding engines/ASICs Experience in working with device level programming for HW busses like I2C, PCIe, SPI, MDIO. Preferred Qualifications : Preferably, has worked closely with H/w engineering teams in the development & debug of platform/device driver/diagnostics/hardware issues. Alternatively 4+ years of experience in Platform/firmware/Device driver development for router hardware in C.
Posted 1 week ago
1.0 - 2.0 years
9 - 14 Lacs
gurugram
Work from Office
Family Description Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases. Subfamily Description Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions. What you will learn and contribute to Provide technical support for NOKIA 1830 PSS (OTN) products. Guarantee the highest satisfaction level of the customer through the SLA (Service Level Agreement) Diagnose and solve customers problems remotely. If necessary, start an on-location intervention via the intervention centre If necessary, coordinate with product expert, - Give information on incident and end it Analysis, diagnosis and neutralization of problem reports in the customer's network remotely and some rare on site interventions are likely as well. Reproduce system Test Specifications, Performance Test Specifications, Test Plans, and other documentation as product recommendation. Reproduction of customer problems in lab environment (if needed & if possible) Rotation in hotline support 24*7 (on call duty) Establish support channel with the global TSC teams, Optics L3 TEC, Services PLM and other NOKIA organizations to ensure that the products and services delivered by NOKIA are best in class. Think "out of the box" for potential improvement initiatives in order to meet future technical and customer related requirements Provide technical leadership, experience, and information to peers as required. Customer Focus, Adaptability, Manage Execution, Foster Open Communication, Search to Learn Continuously. Cross-functional and multi-cultural team work Engage in proactive activities to train the customer or to check on the sanity of the network. Must have excellent knowledge of DWDM / OTN andGMPLS. Education: University degree in Electronics, computer engineering or equivalent, majoring in electronics or IT. Languages: Fluent in English, both in speaking and writing Behavioural: - Strong analytical and problem solving skills - Creative and resourceful, assertive, customer first attitude- Uses language as a tool to troubleshoot, to explain and to negotiate- Can cope with pressure, stress resistant Flexibility: Willing to participate in 24x7 on-duty service, on rotational basis. Technical: Must have knowledge of the ASON/OTN, Products : NOKIA DWDM/OTN 1830 PSS 1-2 year experience on EoSDH and basic LAN/WAN/Networking concepts. Knowledge of Unix/Linux, Perl scripting and VBA macros preferable though not mandatory. BG: Network Infrastructure The pandemic has highlighted how important telecoms networks are to society. Nokias Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise. Team and role description: An exciting opportunity to work in the ever-changing Telecommunication Industry. As a member of 1830 PSS gTAC, for our NI Network Infrastructure. You will be a part of a team whose objectives are to deliver in an environment where openness, trust and autonomy are encouraged, each team member selects the tasks to work on and exchanges daily with his/her team mates on the progress and challenges. Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services. Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective. Shares initial ideas for professional direction of own organisational unit. Acts as a professional advisor and mentor for staff / workteam / taskforces. May lead technical projects with manageable risks and resource requirements or small teams. Provides working leadership and training to less experienced personnel. Provides expertise and delivers advanced system troubleshooting methods like system level tracing, debug, protocol flow analysis. Identifies, reproduces and characterises defects and collaborates promptly with R&D teams for fixes. Leads and resolves complex situations derived from technical activities such as software upgrade, audit, equipment swap, network expansion, multi-vendor issues, acceptance testing, feature testing, tailored technical support, end-to-end performance improvement, etc. Interacts with customer for complex cases, providing workarounds, etc. Ensures SLAs are met for escalated cases. Leads the Root Causes Analysis (RCA) analysis and report creation. Complies with the requirements as per the emergency process role and ensures quick recovery for issues categorised as critical outages and code red. Supports technical activities in early product phases (releases, pilots, trials and early projects). Creates and approves knowledge articles (author, reviewer, approver, coach). Communicates internally and externally with customers, R&D and 3rd party vendors. Creates technical documents and guidelines. May work as a key user for care tools. Performs system level product competence training and knowledge transfer across team.
Posted 1 week ago
3.0 - 6.0 years
9 - 13 Lacs
bengaluru
Work from Office
As a Technical Specialist in the validation team, you will play a crucial role in testing and automating optical network solutions, ensuring smooth integration across design, provisioning, and management. You will develop and execute comprehensive test plans for optical network design tools, working with real network elements and simulators. Your expertise in DWDM, CWDM, SONET, OTN, Ethernet, and IP will support fault analysis, performance validation, and robust automation using Python, Java, and SQL. You will collaborate with cross-functional teams in an Agile setup, leveraging tools like Jenkins, Ansible, and Jira to drive testing efficiency. A proactive, results-driven approach and strong skills in automation testing and optical network planning tools will be essential for success in this role. You have: Bachelors degree with 2-8 years of experience. Knowledge of programming skills in Python and SQL. Experience working with DWDM, CWDM, SONET, OTN, Ethernet, IP, and GMPLS. Knowledge of Software Tools like Jenkins, Ansible and MS Office. It would be nice if you also had: Proficient in working with advanced optical components such as ROADM, OXC, EDFA, Raman amplifiers, and OEO. Contribute to high-performance network design and validation. Hands-on experience in testing both web-based and client-server applications, ensuring robust functionality and user experience across platforms. Use the Network Manager to create services and upload data from the deployed network. Develop detailed test plans for an optical network design tool that interacts with network elements and operations support systems. Demonstrate a deep understanding of the performance limitations of DWDM systems, transmission properties, and network impairments such as OSNR and PMD. Perform fault analysis to aid in the prioritization of test combinations, ensuring a minimal set of tests that provide optimal coverage. Focus on the implementation of automation scripts for all test cases using Python. Execute tests both manually and through automated scripts. Possess hands-on experience with optical network planning tools. Collaborate with cross-functional teams to ensure quality and performance standards are met.
Posted 1 week ago
5.0 - 10.0 years
11 - 15 Lacs
bengaluru
Work from Office
As Senior Technical Specialist expertise in Core Java, Spring, Hibernate, and Kafka to build scalable, high-performance systems, while integrating modern practices such as microservices, Docker, and CI/CD. Your strong understanding of SQL, relational databases, and UI technologies like React or Dojo will support full-stack development efforts. Collaborating in Agile teams, you will be hands-on in requirement analysis, coding, unit testing, and debugging. A proactive mindset, structured approach, and strong analytical skills will be key to your success in this role. You have: Bachelor's degree with 5 to 10 years of development experience in EMS/NMS, planning tools, or OSS domains. Experienced in development activities including requirement analysis, coding, and unit testing. Demonstrates strong organizational skills and a quality-oriented approach to work. Strong verbal and written communication skills, essential for effective cross-functional collaboration. It would be nice if you also had Motivated to stay current with emerging technologies and continuously improve development practices. Exposure to UI technologies like Dojo and React is a plus. Solid domain knowledge in OTN, DWDM, SDH/SONET, Ethernet, GMPLS, and standard protocols such as NETCONF/RESTCONF. Proficient in Core Java, Spring Framework, Kafka, and Hibernate with experience in continuous integration and Agile methodologies. Expertise in relational databases, SQL, and ORM technologies such as JPA2 and Hibernate. Hands-on experience with microservices architecture, Docker containers, and messaging systems like Kafka is a strong advantage. Excellent analytical and debugging capabilities to resolve complex issues efficiently.
Posted 1 week ago
1.0 - 2.0 years
8 - 12 Lacs
gurugram
Work from Office
Family Description Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases. Subfamily Description Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions. What you will learn and contribute to Provide technical support for NOKIA 1830 PSS (OTN) products. Guarantee the highest satisfaction level of the customer through the SLA (Service Level Agreement) Diagnose and solve customers problems remotely. If necessary, start an on-location intervention via the intervention centre If necessary, coordinate with product expert, - Give information on incident and end it Analysis, diagnosis and neutralization of problem reports in the customer's network remotely and some rare on site interventions are likely as well. Reproduce system Test Specifications, Performance Test Specifications, Test Plans, and other documentation as product recommendation. Reproduction of customer problems in lab environment (if needed & if possible) Rotation in hotline support 24*7 (on call duty) Establish support channel with the global TSC teams, Optics L3 TEC, Services PLM and other NOKIA organizations to ensure that the products and services delivered by NOKIA are best in class. Think "out of the box" for potential improvement initiatives in order to meet future technical and customer related requirements Provide technical leadership, experience, and information to peers as required. Customer Focus, Adaptability, Manage Execution, Foster Open Communication, Search to Learn Continuously. Cross-functional and multi-cultural team work Engage in proactive activities to train the customer or to check on the sanity of the network. Must have excellent knowledge of DWDM / OTN andGMPLS. Education: University degree in Electronics, computer engineering or equivalent, majoring in electronics or IT. Languages: Fluent in English, both in speaking and writing Behavioural: - Strong analytical and problem solving skills - Creative and resourceful, assertive, customer first attitude- Uses language as a tool to troubleshoot, to explain and to negotiate- Can cope with pressure, stress resistant Flexibility: Willing to participate in 24x7 on-duty service, on rotational basis. Technical: Must have knowledge of the ASON/OTN, Products : NOKIA DWDM/OTN 1830 PSS 1-2 year experience on EoSDH and basic LAN/WAN/Networking concepts. Knowledge of Unix/Linux, Perl scripting and VBA macros preferable though not mandatory. BG: Network Infrastructure The pandemic has highlighted how important telecoms networks are to society. Nokias Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise. Team and role description: An exciting opportunity to work in the ever-changing Telecommunication Industry. As a member of 1830 PSS gTAC, for our NI Network Infrastructure. You will be a part of a team whose objectives are to deliver in an environment where openness, trust and autonomy are encouraged, each team member selects the tasks to work on and exchanges daily with his/her team mates on the progress and challenges.
Posted 1 week ago
2.0 - 5.0 years
10 - 14 Lacs
bengaluru
Work from Office
As a Firmware Test engineer, you will be responsible to deliver quality output by executing product Firmware testing with laser focus on quality and adherence to project schedules.You will be expected to work in a cross-functional team environment to debug and resolve technical issues. You will be expected to bring up test automation framework for managing various optical instruments using third party vendor libraries and build product drivers, test cases from scratch for optical performance tests. BS/MS with 2 to 5 years' experience in the area of telecom product testing in testing embeddedtelecommunication systems, Transponder/Muxponder, ROADM/DWDM technologies and relevant standards (OTN/SONET/SDH /ETH). Experience in working in a cross functional product development environment involved in testing carrier-class telecommunication products(s) Experience in working collaboratively with a geographically separated test team Experience in developing test strategy, test plans using system requirements, participating in requirement reviews, design reviews and test plan reviews Experience in using test equipment Optical analyzer, power meter, VOA, OSA, Optical Switch, Wave shaper, EDFAs, Traffic generators Experience in using defect tracking tools and test repository tools/applications Experience in Python is must, knowledge with Py-test is added advantage. Candidate must be a quick-learner and self-starter, energetic, flexible and positive. Excellent analytical and troubleshooting skills are critical. Experience with JTAG debuggers, oscilloscopes, Logic Analyzers, software version control (GIT) and bug tracking systems required. Experience in Test automation.
Posted 1 week ago
1.0 - 2.0 years
8 - 12 Lacs
gurugram
Work from Office
Family Description Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases. Subfamily Description Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions. What you will learn and contribute to Provide technical support for NOKIA 1830 PSS (OTN) products. Guarantee the highest satisfaction level of the customer through the SLA (Service Level Agreement) Diagnose and solve customers problems remotely. If necessary, start an on-location intervention via the intervention centre If necessary, coordinate with product expert, - Give information on incident and end it Analysis, diagnosis and neutralization of problem reports in the customer's network remotely and some rare on site interventions are likely as well. Reproduce system Test Specifications, Performance Test Specifications, Test Plans, and other documentation as product recommendation. Reproduction of customer problems in lab environment (if needed & if possible) Rotation in hotline support 24*7 (on call duty) Establish support channel with the global TSC teams, Optics L3 TEC, Services PLM and other NOKIA organizations to ensure that the products and services delivered by NOKIA are best in class. Think "out of the box" for potential improvement initiatives in order to meet future technical and customer related requirements Provide technical leadership, experience, and information to peers as required. Customer Focus, Adaptability, Manage Execution, Foster Open Communication, Search to Learn Continuously. Cross-functional and multi-cultural team work Engage in proactive activities to train the customer or to check on the sanity of the network. Must have excellent knowledge of DWDM / OTN andGMPLS. Education: University degree in Electronics, computer engineering or equivalent, majoring in electronics or IT. Languages: Fluent in English, both in speaking and writing Behavioural: - Strong analytical and problem solving skills - Creative and resourceful, assertive, customer first attitude- Uses language as a tool to troubleshoot, to explain and to negotiate- Can cope with pressure, stress resistant Flexibility: Willing to participate in 24x7 on-duty service, on rotational basis. Technical: Must have knowledge of the ASON/OTN, Products : NOKIA DWDM/OTN 1830 PSS 1-2 year experience on EoSDH and basic LAN/WAN/Networking concepts. Knowledge of Unix/Linux, Perl scripting and VBA macros preferable though not mandatory. BG: Network Infrastructure The pandemic has highlighted how important telecoms networks are to society. Nokias Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise. Team and role description: An exciting opportunity to work in the ever-changing Telecommunication Industry. As a member of 1830 PSS gTAC, for our NI Network Infrastructure. You will be a part of a team whose objectives are to deliver in an environment where openness, trust and autonomy are encouraged, each team member selects the tasks to work on and exchanges daily with his/her team mates on the progress and challenges.
Posted 1 week ago
8.0 - 13.0 years
10 - 14 Lacs
bengaluru
Work from Office
As a Firmware Test engineer, you will be responsible to deliver quality output by executing product Firmware testing with laser focus on quality and adherence to project schedules. You will be expected to work in a cross-functional team environment to debug and resolve technical issues. The candidate should be capable of handling projects independently and strong will to drive for solutions. You will be expected to bring up test automation framework for managing various optical instruments using third party vendor libraries and build product drivers, test cases from scratch for optical performance tests. BS/MS with min of 8+ years experience in the area of telecom product testing in testing embeddedtelecommunication systems, Transponder/Muxponder, ROADM/DWDM technologies and relevant standards (OTN/SONET/SDH /ETH). Knowledge on Next generation Client (Grey optics) and Line side coherent optics (QSFPDD, OSFP) that are capable for transporting various rates of traffic - 100G, 200G, 400G, 800G etc., Experience in working in a cross functional product development environment involved in testing carrier-class telecommunication products(s) Experience in working collaboratively with a geographically separated test team Experience in developing test strategy, test plans using system requirements, participating in requirement reviews, design reviews and test plan reviews Experience in using test equipment Optical analyzer, power meter, VOA, OSA, Optical Switch, Wave shaper, EDFAs, Traffic generators Experience in using defect tracking tools and test repository tools/applications Demonstrate technical leadership qualities in driving innovative and efficient test methodologies Experience in Python is must, knowledge with py-test is added advantage. Candidate must be a quick-learner and self-starter, energetic, flexible and positive. Excellent analytical and troubleshooting skills are critical Experience with JTAG debuggers, oscilloscopes, Logic Analyzers, software version control (GIT) and bug tracking systems required Experience in Test automation
Posted 1 week ago
0.0 years
0 Lacs
bengaluru, karnataka, india
On-site
Job Description DWDMOTNSDHWDMdata transmissionfiber networktechnologytelecommunicationsxWDM|Optical Technology SONET DWDM Migration Job Description - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.
Posted 2 weeks ago
3.0 - 6.0 years
7 - 11 Lacs
bengaluru
Work from Office
As a QA Engineer you will develop and execute test plans using real network elements and simulators, leveraging your expertise in DWDM, OTN, Ethernet, and IP. With strong skills in automation (Python, Java, SQL) and tools like Jenkins, Ansible, and Jira, you'll drive efficiency and quality in an Agile environment. Your role will also involve fault analysis, manual and automated testing, and close collaboration with cross-functional teams. You have: Bachelors degree with 28 years of experience. Knowledge of programming skills in Python and SQL. Experience working with DWDM, CWDM, SONET, OTN, Ethernet, IP, and GMPLS. Knowledge of Software Tools like Jenkins, Ansible and MS Office. It would be nice if you also had: Proficient in working with advanced optical components such as ROADM, OXC, EDFA, Raman amplifiers, and OEO. Contribute to high-performance network design and validation. Hands-on experience in testing both web-based and client-server applications, ensuring robust functionality and user experience across platforms. Use the Network Manager to create services and upload data from the deployed network. Develop detailed test plans for an optical network design tool that interacts with network elements and operations support systems. Demonstrate a deep understanding of the performance limitations of DWDM systems, transmission properties, and network impairments such as OSNR and PMD. Perform fault analysis to aid in the prioritization of test combinations, ensuring a minimal set of tests that provide optimal coverage. Focus on the implementation of automation scripts for all test cases using Python. Execute tests both manually and through automated scripts. Possess hands-on experience with optical network planning tools. Collaborate with cross-functional teams to ensure quality and performance standards are met.
Posted 3 weeks ago
5.0 - 10.0 years
9 - 13 Lacs
bengaluru
Work from Office
As a Technical Specialist you will be defining and implementing effective test strategies, develop comprehensive test plans, and automate test cases to ensure high-quality software delivery. you will be working on various testing methodologies, frameworks, and scripting languages to enhance test coverage and efficiency. Perform automation testing on complex network systems, handle troubleshooting and debugging issues, collaborate with cross-functional teams, and contribute to continuous improvements in testing processes and product reliability. You have: Bachelors degree in electrical engineering or computer science with relevant experience Minimum 5+ years of testing experience in EMS/NMS or OSS. Previous experience in telecommunications network and system verification. Programming skills (Python, Java, SQL) Exposure to technologies like DWDM, CWDM, SONET, OTN, Ethernet, IP, GMPLS It would be nice if you had: Experience on Jenkins, Ansible etc. Ability to work independently and also work effectively within a team Testing of WEB based applications, Testing of Client Server applications & use of Jira or equivalent tools. Define test strategies, write comprehensive test plans, and automate test cases. Gain expertise in RHEL or Unix-based operating systems and scripting. Work with containerization technologies like Docker and Kubernetes and understand cloud-native architecture and cloud security. Develop domain knowledge in OTN, DWDM, SDH/SONET, Ethernet, and GMPLS transport protocols. Work with database systems like Oracle or equivalent. Gain experience in Hadoop File System (HDFS), Spark, and Hive QL. Enhance analytical and debugging skills to troubleshoot complex systems.
Posted 3 weeks ago
9.0 - 14.0 years
7 - 11 Lacs
bengaluru
Work from Office
The Systems Engineer in Optical Network is responsible to provide requirements and contribute to the architecture of Nokia products. Transfers customer requirements or strategic business / technology objectives into testable system requirements. Specifies management interfaces for Network Automation group or SDN controllers. Cooperates with architecture, design, development and validation teams to ensure that system requirements are understood, implemented and verified. Supports customer documentation team. Supports problem resolution from internal findings and external customers and recommends corrective actions. Experience required- 9+ years. Expert in optical transmission technologies such as WDM, OTN, Ethernet Some basic knowledge in L2 switching and legacy transmission technologies like SDH/Sonet Familiarity with alarm management and performance monitoring processes as defined by ITU-T Knowledge about network management interfaces like SNMP, Netconf/Yang, CLI and TL1 and skills to augment and adapt existing models Understands that security aspects are an essential part of the overall development process, from defintion up to verification Good understanding of relevant Standards organizations and recommendations of ITU-T, IEEE, IETF Experience of writing requirements in an RDBMS like DOORS, HP ALM, R4J Experience using version control tools (Git/Gerrit) Pro-activeness and analytical skills Fluent verbal and written communication skills in English Good interpersonal, teamwork, collaboration skills to work in multi-site and multi-cultural teams Writes and maintains system requirements and external interface specifications Analyses customer features and captures business, operational, technical, and non functional requirements Contributes to feasibility studies Aligns with architects, developers and validation to ensure the deliverable is in line with the specific requirements Responds to feature definition and requirements clarification questions from the development teams in a timely and effective manner Interfaces with product management, architects and other experts to define appropriate solutions Supports product maintenance as technical expert Supports customer interactions as technical expert Supports customer documentation team as technical expert Develops and recommends corrective actions Contributes to continuous improvement of systems engineering process and related tools
Posted 3 weeks ago
5.0 - 10.0 years
9 - 13 Lacs
bengaluru
Work from Office
Family Description Applied R&D (AR) consists of target-oriented research either with the goal of solving a particular problem / answering a specific question or for multi-discipline design, development, and implementation of hardware, software, and systems including maintenance support. Supplies techno-economic consulting to clients. AR work is characterised by its detailed and complex nature in order to systematically combine existing knowledge and practices to further developing and incrementally improving products, operational processes, and customer-specific feature development. Subfamily Description Integration, Verification & Testing (IVT) comprises the integration of SW and / or HW or system components into system, platform, product releases, or networks and verifies the integrated entity or network against particular requirements and specifications. Covers setup and maintenance of laboratory and associated equipment, tools, and devices. Strong individual contributor with 5+ years of development or Test automation experience in EMS/NMS.Good domain knowledge in OTN, DWDM, SDH/SONET,Ethernet & MPLS, NETCONF/RESTCONF protocols and other standards.Sound knowledge of CORE JAVA, Kafka, continuous integration and agile practices.Working knowledge of database concepts, REST API based automationScripting knowledge in Shell, Perl, Python.Exposure to UI technologies like Dojo, REACT & test automation with Selenium is added advanatge.Should have hands on experience in development activities like requirement analysis, coding, unit testing.Well organized, quality-oriented team player with strong analytical and debugging skills.Good verbal and written communication skills. Independently works within broad guidelines and uses best practices and knowledge of internal or external business issues. Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems and to contribute to process improvements. Transfers concepts for professional direction of own organisational unit into actionable measures. Provides working leadership and training to less experienced personnel. Analyses, designs, develops and tests products / services / improvements / bug resolutions for integrated hardware / software systems as per customers' requirements. Resolves customer trouble tickets. Diagnoses complex problems / issues (EG hardware, software, combination) and provides resolution or recommend corrective actions. Plans technical requirements from customers needs. Defines product hardware / software evolutions through the creation and release of hardware / software documentation, hardware / software change control management, supplier and customer notifications. Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams (Tier 2 and Tier 3). Applies and maintains quality standards. Participates in process and tools evolutions and improvements. Applies the SW Care process (especially emergency case handling) contributing when needed to the fastest problem restoration.
Posted 3 weeks ago
0.0 - 3.0 years
0 Lacs
pune, maharashtra
On-site
As a Transmission Engineer at Tata Communications, your main responsibility will be to provide planning, optimization, validation, and Inventory updates (Circuit Writing) for both legacy and latest transmission technology. You will play a crucial role in ensuring the efficiency and effectiveness of the network provisioning in SDH/SONET/DWDM Transport Network. Your previous experience in NOC/Provisioning operations will be valuable in this role. Key Responsibilities: - Good understanding of Network Provisioning in SDH/SONET/DWDM Transport Network. - Coordination with Other Licensed Operators for Planned Outages/Migrations. - Experience in NMS/EMS applications and Database applications such as Remedy, Clarify & Crammer. - High & Low level Design and Planning experience in SDH, DWDM systems. - Strong communication skills, both written and oral, with the ability to convey technical concepts to individuals at all levels. - Collaboration with Transmission Integration, Core capacity Planning, and Field Support teams for the delivery of SDH/SONET/DWDM Core bandwidths. Core competencies, knowledge, and experience: - Proficiency in SDH, DWDM, and basic knowledge of various vendor NMS/EMS systems. - Ability to develop solutions for projects including Site, Ring, Legacy equipment optimization, and migrations. - Sound knowledge of various Telecommunication equipment and products offered by service providers. Must-Have Technical/Professional Qualifications: - Minimum of 0-1 years of relevant experience in Telecommunications Engineering with a disciplined approach, winning attitude, and a team-oriented mindset. - Graduation in Telecommunications/Electronics. - Proficient in MS Office Suite, particularly skilled in PowerPoint and Excel. - Strong communication and interpersonal skills.,
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
haryana
On-site
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity, driving our business priorities alongside meaningful social, community, and societal impact. You will contribute by providing remote technical support (via telephone or online) for identified CIENA products 24x7 when required. Your shift timings may be outside Indian business hours and may include weekend shifts as well for having 24x7 support coverage. Additionally, you will provide on-site support to Customers when necessary and utilize debug tools and lab research to aid in solving technical problems. It will be essential to recover information necessary to escalate incidents or issues to the next level Support team. You will also be responsible for debugging customer faults on DWDM/OTN Technology and providing solutions using standardized methods. An understanding of OTN/DWDM alarms structure to analyze customer issues quickly will be crucial. Furthermore, contributing to the knowledgebase (KCS) and performing other assigned duties will be part of your responsibilities. Travel to customer sites and Ciena locations globally may be required. A clear understanding of the Technical Support industry and the application within Ciena products such as 6500, RLS, and Wave server will be an added advantage. The Must Haves: - Bachelors degree in a technical field (e.g. Engineering, Computer Science) from a four-year college or university with 3 to 6 years related experience or equivalent combination of education and experience - Strong knowledge of SONET/SDH ring transmission equipment, DWDM/OTN technology, and the applications to Ciena equipment Carrier Ethernet enterprise equipment and associated fiber optic facilities - Good understanding and knowledge of the operation of fiber optic transport and/or switching equipment - More than 3 years of experience in a technical support role with an equipment vendor in the Telco industry Nice to Have: - Good Communication skills as Telephony support will also be provided to global customers as part of this role - Proven problem-solving experience - Fundamental understanding of the Telecommunication industry At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.,
Posted 1 month ago
4.0 - 8.0 years
0 Lacs
haryana
On-site
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity, driving our business priorities alongside meaningful social, community, and societal impact. As a Senior Software Developer within the Blue Planet team, you will play a key role in designing, developing, testing, and supporting scalable software solutions tailored for carrier-class networks and cloud environments. This role requires a strong technical foundation, attention to detail, and a collaborative mindset to deliver high-quality, modular code that is built to scale and last. You will work closely with cross-functional teams to design and develop high-performing software modules and features. Additionally, you will write and maintain backend and frontend code with a strong emphasis on quality, performance, and maintainability. Your responsibilities will also include supporting system design, documentation, and end-to-end development, including unit testing and debugging. You will participate in global agile development teams to deliver against project priorities and milestones. Furthermore, you will contribute to the development of telecom inventory management solutions integrated with cloud platforms and advanced network technologies. The must-haves for this role include a Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field, along with 4+ years of software development experience. Proficiency in backend technologies such as Java 11+, Spring (Security, Data, MVC), SpringBoot, J2EE, Maven, JUnit, and frontend technologies like TypeScript, JavaScript, Angular 2+, HTML, CSS, SVG, Protractor, Jasmine is essential. Experience with databases like Neo4j (Graph DB), PostgreSQL, TimescaleDB, as well as SSO implementations (LDAP, SAML, OAuth2) is required. Strong understanding of Docker, Kubernetes, and cloud platforms (preferably AWS), algorithms, data structures, and software design patterns is a must. Additional assets for this role include experience with ElasticSearch, Camunda/BPMN, Drools, Kafka integration, knowledge of RESTful APIs using Spring MVC, Inventory Management Systems (e.g., Cramer, Granite, Metasolv), familiarity with tools like Node.js, Gulp, and build/test automation, exposure to telecom/networking technologies such as DWDM/OTN, SONET, MPLS, GPON, FTTH, understanding of OSS domains, and exposure to telecom network/service topology and device modeling. Prior experience working in a global, agile development environment is also beneficial. If you're not ready to apply yet, you can join our Talent Community to receive relevant job alerts straight to your inbox. Ciena is committed to creating an environment where employees feel respected, valued, and heard. We value the diversity of our workforce and respect each employee as an individual. Discrimination of any form is not tolerated at Ciena, as we are an Equal Opportunity Employer, including disability and protected veteran status. If you are contacted regarding a job opportunity, please inform Ciena of any accommodation measures you may require.,
Posted 1 month ago
3.0 - 7.0 years
4 - 8 Lacs
Bengaluru, Karnataka, India
On-site
Job description At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. We are seeking a Senior Software Engineer to join our platform software team. In this role, you will be responsible for developing platform software, focusing on: Board Bring-Up and Interface Development: Work on platform software for high-speed interfaces, including 10G, 40G, 100G, 400G, and 800G, such as interface drivers and related components. Platform Infrastructure: Develop and support infrastructure software, including Routing Engine Redundancy, High Availability features, chassis and line card operations, fabric interconnects, and optical module integration. Timing Software: Contribute to software development for timing protocols, including Precision Time Protocol (PTP), Synchronous Ethernet (SyncE), and Grand Master timing solutions. Lead development efforts for platform products within the JunOS or Junos Evolved software architecture. Collaborate with system and solution test teams to ensure the highest quality in product and solution deliveries. Work closely with the Juniper Technical Assistance Team to provide engineering support, assisting with critical customer escalations and ensuring successful deployments. Requirements. Education: BTech/MTech in Computer Science, Computer Engineering, or a related field, with 7+ years of relevant experience. Hardware Knowledge: Strong understanding of hardware-level details, including Optics, PCIe, SPI, I2C, Retimers, FPGA, CPLD, MDIO, and Flash Drivers. Technical Skills: Proficiency in device drivers, system bring-up, and FreeBSD/Linux internals. Networking Technologies: Knowledge of Ethernet, Optical Transport Network (OTN), SONET, and related technologies. Programming & Problem-Solving: Expertise in C and C++ programming, object-oriented analysis and design, data structures, and system debugging. Experience: Prior experience in software development for networking products, with strong technical, analytical, and problem-solving skills.
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
chennai, tamil nadu
On-site
As an ideal candidate, you should have hands-on experience with Fujitsu equipment or similar vendor products in technologies such as SONET, SDH, WDM, Switching, Ethernet, and TCPIP. Your familiarity with management tools like TL1, CLI, NETCONF, Virtuora, and WebGUI will be highly beneficial. Your primary responsibilities will include reviewing and validating procedural documentation for product installation, turn-up, configuration, operations, and maintenance. Leveraging your technical engineering expertise, you will be expected to comprehend product applications and requirements thoroughly. It will be your duty to ensure the accuracy and completeness of all documentation through meticulous review and approval processes. Your experience in validating and verifying deliverables will be crucial in maintaining the quality standards. Being proactive is essential in this role, as you will need to assess existing documentation to identify and rectify any potential gaps. Additionally, you will be required to review and analyze various project documents such as Requirements, Use Cases, and Design Specs to ensure that all pertinent information is incorporated into user documentation.,
Posted 1 month ago
5.0 - 10.0 years
0 - 1 Lacs
Noida, Hyderabad, Delhi / NCR
Work from Office
Role & responsibilities Tx Noc Engineer Experience 5+ years Location delhi hydearabad jd Transport NOC Engineer - SONET, SDH, and DWDM Networks. Fujitsu (FW7420, 7120, 4500, 4100) o Infinera (DTNX, DTC, ATC, MTC, TNX, G30/40, TNM/Transmode) o Ciena (6500, 5200, 4200, 3500, CPL, Waveserver 5, RLS) (formerly Cyan) (Z77,Z33,Z22)
Posted 1 month ago
3.0 - 8.0 years
19 - 22 Lacs
Bengaluru
Work from Office
Your Key Responsibilities Would Include: Summary: The SW QA Engineer functions as part of the Regional Escalation Support (RES) Team within the Technical Assistance Center (TAC) organization. Within this role, the SW QA Engineer performs advanced level fault isolation and troubleshooting of assigned Customer issues. The SW QA Engineer operates cross-functionally with Infinera SW / HW Engineering, Product Line Management (PLM), Global Technical Support (GTS) Teams to effectively and efficiently resolve issues affecting the Customers networks. Manages assigned escalation support requests with a view towards driving increased Customer satisfaction, analyzing and providing software solutions through product enhancement, defect resolution, documentation, and creation of custom solutions. Responsibilities : Investigate and troubleshoot customer issues in both Production and Lab environments Provide root cause analysis and suggestions for corrective actions Produce and deliver Customer facing documents that explain technically complex issues Produce and deliver post-mortem actions to resolve issues in Customer networks Responsible for understanding the technical aspects of the supported product releases and diagnostic logs to provide expert advice concerning any issues that may arise Contribute to the development of Knowledge Base content Review new release of technical documents for accuracy and completeness Test and validate customized scripts prior to release Develop and support sustaining Technical Notes and Field Service Bulletins to be utilized by both internal and external operators Knowledge, Skills, and Abilities Prior experience with long haul or metro optical networks required Practical knowledge of Ethernet, SONET/SDH, DWDM and OTN Experience with optical test sets and solid optical troubleshooting skills using OTDR, OSA, BERT, optical power meters etc. Hands-on testing experience with ROADM, EDFA, Raman Amplifiers and Coherent Transponders Knowledge in TCP/IP networking, L2/L3 routing and switching is a plus Prior system test, scripting and/or new product introduction experience required Extensive experience with traffic generators and network protocols analysis tools Strong problem-solving skills, applicable to large and complex network scenarios Experience with creating Power Point presentations and Excel Highly detail-oriented, excellent analytical and troubleshooting skills Candidate must possess excellent inter-personal, oral and written communication skills
Posted 1 month ago
0.0 - 2.0 years
18 - 22 Lacs
Bengaluru
Work from Office
Job Summary: We are seeking a detail-oriented and technically proficient Optical Network Planning Tool Tester to validate, test, and ensure the quality of our next-generation optical network planning and simulation software. The ideal candidate will have a strong background in optical transport technologies and experience in software QA or testing for telecom applications. Key Responsibilities: Test and validate optical network planning tools (e.g., for DWDM, OTN, ROADM, GMPLS, etc.) for accuracy, performance, and reliability. Develop and execute detailed test plans, test cases, and test scripts based on functional and technical specifications. Perform functional, regression, integration, and system testing on new and existing software modules. Simulate and validate real-world network scenarios using the planning tool. Identify, report, and track software defects using bug tracking tools (e.g., JIRA, Bugzilla). Collaborate with developers, network engineers, and product managers to troubleshoot issues and refine tool performance. Provide feedback on usability, interface design, and overall product behavior. Maintain test documentation and contribute to continuous improvement of QA processes. Required Qualifications: Bachelors degree in Telecommunications, Electrical Engineering, Computer Science, or a related field. 0-2 years of experience in telecom/optical network testing or QA. Strong understanding of optical networking concepts such as DWDM, SDH/SONET, OTN, Ethernet, ROADM, and fiber topologies. Hands-on experience with optical network planning/design tools Familiarity with Layer 0/1/2 network topologies and traffic engineering principles. Experience with test management and defect tracking tools (e.g., JIRA, TestRail). Knowledge of scripting languages (Python, Selenium, Rest API) for automation is a plus. Strong analytical and problem-solving skills. Preferred Skills: Knowledge of network inventory and service provisioning tools. Familiarity with ITU-T, MEF, and IEEE telecom standards. Experience with network simulation/emulation environments. Exposure to agile development and DevOps practices. Understanding of network performance metrics and KPIs. Soft Skills: Excellent communication skills, both written and verbal. Ability to work collaboratively in cross-functional teams. Attention to detail and a proactive approach to problem-solving. Adaptability to work in a fast-paced and evolving technical environment.
Posted 1 month ago
10.0 - 15.0 years
16 - 20 Lacs
Bengaluru
Work from Office
Embedded Software Applications Development Staff Engineer (NE Applications) We are looking for experienced SW development engineers to join our R&D team. As a Software Development Engineer, you will work in a cross-functional team developing embedded software products. You work in a UNIX/ Linux environment in close collaboration with the rest of the R&D organization. Our work includes everything from product concept to finished product - a process that spans over the entire development chain. The team takes full responsibility that a new feature is delivered on time with the right quality using state-of-the-art continuous integration pipelines. We strive for fully automated test suites both on unit, function and system level. As a Staff development engineer, you will be responsible for system design and programming, ensuring the functionality, sustainability and quality of our products, before the new features and enhancements are released to end users. This means that you will work with most of the company's portfolio, which leads to a quick and good overall system understanding. Education Necessary: Candidates must have a Bachelors degree or higher in CS, Opto-Electronics, ECE or equivalent branch of engineering, with very good academics. Roles & Responsibilities: Breakdown of requirements to formulate work packages Designing, Development and Integration of software for NOKIAs next-gen optical networking products Pick development tasks from the team Design and implement new functions mainly in C/ C++/ advanced C++ in multi-threaded env. Peer code reviews Write unit tests using C++ as well as scripts for automated FT using Python Debug along with hardware and software engineers Implement with compliance to standards (ITU, MEF, IETF, IEEE, TNF, etc) Experience Necessary for Success: Good to Have: Experience in using dockers in development/ simulation environment Experience in telecom is a plus. Experience in using Modern Automated tools, viz. Codescene, GTEST. Exposure to AI based tools viz. Copilot, Tabnine, etc. Experience in one of the technologies such as SDH/SONET, OTN, DWDM is a plus Working experience in Optical technologies and architecture involving ROADM, Amplifiers, RAMAN, Optical Channel Monitor, VOA is an added plus. Domain Knowledge of Optical Protection and Restoration is an added plus Must Have Experience 10+ years within SW development Excellent C/C++ and object-oriented programming skills in multi-threaded environments. Excellent design analysis skills, including experience with software modeling, reuse, performance, testability, and extensibility. Experienced in HW-SW integration. Experience in Linux RTOS Operating systems Experience developing the FCAPS functionality Design and development of Network Element software in an Embedded Development Domain. Flexible, innovative and driven Structured and thorough with analytical and troubleshooting skills Highly motivated team player Driven and willing to take own initiatives English, written and spoken Leadership quality Must have experience in leading a team of 3-5 engineers for completing a task end-to-end
Posted 1 month ago
2.0 - 6.0 years
10 - 14 Lacs
Bengaluru
Work from Office
In an increasingly connected world, the pandemic has highlighted just how essential telecom networks are to keeping society running.The Network Infrastructure group is at the heart of a revolution to connectivity, pushing the boundaries to deliver more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise Join Optical Networks division, where innovation meets scale in the AI-driven data center era. With the recent acquisition of Infinera, weve united two industry leaders to create an optical networking powerhousecombining cutting-edge technology with proven leadership to redefine the future of connectivity. Infinera is now part of the Nokia Corporation and its subsidiaries. When you apply, the information you share will be handled with care and used only for recruitment purposes within the group. The Software QA Engineer is a key member of the Regional Escalation Support (RES) Team within the Technical Assistance Center (TAC) organization. In this role, the engineer handles advanced fault isolation and troubleshooting for complex customer issues. This position works cross-functionally with Software/Hardware Engineering, Product Line Management (PLM), Global Technical Support (GTS), and other Nokia teams to drive timely and effective resolution of issues impacting customer networks. Key responsibilities include managing assigned escalation support requests, enhancing customer satisfaction, and delivering software solutions through defect resolution, product improvements, documentation updates, and custom solution development. Prior experience with long haul or metro optical networks required Practical knowledge of Ethernet, SONET/SDH, DWDM and OTN Experience with optical test sets and solid optical troubleshooting skills using OTDR, OSA, BERT, optical power meters etc. Hands-on testing experience with ROADM, EDFA, Raman Amplifiers and Coherent Transponders Knowledge in TCP/IP networking, L2/L3 routing and switching is a plus Prior system test, scripting and/or new product introduction experience required Extensive experience with traffic generators and network protocols analysis tools Strong problem-solving skills, applicable to large and complex network scenarios Experience with creating Power Point presentations and Excel Highly detail-oriented, excellent analytical and troubleshooting skills Candidate must possess excellent inter-personal, oral and written communication skills Investigate and troubleshoot customer issues in both Production and Lab environments Provide root cause analysis and suggestions for corrective actions Produce and deliver Customer facing documents that explain technically complex issues Produce and deliver post-mortem actions to resolve issues in Customer networks Responsible for understanding the technical aspects of the supported product releases and diagnostic logs to provide expert advice concerning any issues that may arise Contribute to the development of Knowledge Base content Review new release of technical documents for accuracy and completeness Test and validate customized scripts prior to release Develop and support sustaining Technical Notes and Field Service Bulletins to be utilized by both internal and external operators
Posted 2 months ago
1.0 - 3.0 years
6 - 10 Lacs
Hyderabad
Work from Office
About The Role Skill required: Network Services - Cisco Routing and Switching Operations Designation: Business Advisory Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveLooking for a candidate who has expertise in Networking and has good knowledge on fundamentals of NetworkA solution that validates the ability to install, configure, operate, and troubleshoot medium-size route and switched networks." What are we looking for "Agility for quick learningAbility to work well in a teamProcess-orientationWritten and verbal communicationNetwork fundamentalsUnderstanding all the networking devices:Routers, switches, etc.IP connectivity, access, addressing, and servicesNetwork security fundamentalsInstallation, Configuration, Operation, Administration, and Troubleshooting Fundamental IPv4 & IPv6 Business NetworksExcellent CommunicationProblem Solving SkillsFlexibilityTeamworkExperience and working knowledge on OSI Layer 1 (Physical) and 2 (Datalink) troubleshooting (WAN point to point connection) Experience and working knowledge with IP, WAN, OSI layer, TCP/IP models, IPv4/v6 addressing, subnetting and Ethernet. Layer 1 to Layer 3 fault isolation and troubleshooting with telco providers and onsite technicians. Experience working with internal groups (e.g., order entry, test & turn-up, sales), and third party client/vendors and LEC s (preferred). Familiarity with SDH, SONET, and Ethernet concepts Basic knowledge of cabling infrastructure such as patch panels, cross-connects and fiber types. Experience working with internal groups (e.g., order entry, test & turn-up, sales), and third party client/vendors and LEC s (preferred). Experience working with global carriers in North America, LATAM, APAC, and/or EMEA Experience working in a multi-vendor DWDM optical environment Good English written/verbal communication and customer engagement skills Strong focus on providing an outstanding user experience Must be detail-oriented, with strong organizational skills Able to work independently and also in a team environment" Roles and Responsibilities: "In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsProvide 24/7/365 monitoring of ticket queue, phones, and IRC channelManage network events such as:Fiber cuts/ Leased Wave outage - Notify dark fiber providers of outage and manage event to resolution, verify quality of remedial work by measuring power levels etc., and provide all stakeholders with periodic updatesLink Down, Latency, Packet Loss, Network Traffic Issues and Routing and BGP issues - FamiliarityProvide 24/7/365 monitoring of ticket queue, phones, and IRC channelManage network events such as:Fiber cuts/ Leased Wave outage - Notify dark fiber providers of outage and manage event to resolution, verify quality of remedial work by measuring power levels etc., and provide all stakeholders with periodic updatesLink Down, Latency, Packet Loss, Network Traffic Issues and Routing and BGP issues - Familiarity and understanding of router show commands and how to interpret the outputManage client s optical network, manage alarms and faults in a multi-vendor environment, andTracking of all work in ticketing system network interconnects with internal and external network operatorsTrack and maintain a repository of RFOs and vendor improvements/actions and be able to represent client during external calls with 3rd party providersManage troubleshooting, confirming fix and restoring traffic from network incidents reported by internal teams and third-party teams, engaging field resources and inventory teams as necessary.Track, coordinate and manage hardware recalls / minor card or part replacement, RMA part delivery, initiate production change requests and work with onsite techs for faulty card/part replacementRead/Parse vendor notifications and translate to Clients Production Change Request (PCR s)Look up affected circuits to include them in change requestEscalate any emergency change requests for immediate review and schedulingNavigate ambiguity with unclear notifications from vendors - escalating as necessary or referring notification to other internal client teams" Qualification Any Graduation
Posted 2 months ago
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