Bridal Floor Manager

Primary Responsibilities

• Manage end-to-end

  bridal floor operations

  , ensuring smooth daily functioning.
• Drive

  bridal sales targets

  through effective customer engagement and conversion.
• Handle

  high-value bridal clients

  , consultations, trials, fittings, and order closures.
• Ensure

  exceptional customer experience

  from first interaction to final delivery.

Team Management

• Lead, train, and supervise

  bridal stylists, consultants, trial staff, and helpers

  .
• Allocate staff duties, manage rosters, and ensure adequate manpower on the floor.
  
• Monitor team performance, productivity, grooming, and adherence to SOPs.
  
• Coach the team on

  product knowledge, styling, upselling, and customer handling

  .

Operations & Process Control

• Ensure strict adherence to

  store SOPs, grooming standards, and discipline

  .
• Coordinate with

  alteration, tailoring, and production teams

  for timely order execution.
• Track bridal orders, delivery timelines, and ensure zero delays or escalations.
  
• Handle

  billing accuracy, documentation, and system updates

  .

Inventory & VM

• Oversee

  bridal inventory

  , stock movement, tagging, and safe handling of high-value pieces.
• Ensure bridal VM is maintained as per brand guidelines and seasonal requirements.
  
• Coordinate with VM and merchandising teams for new collections and displays.
  

Customer & Complaint Handling

• Address customer escalations, complaints, and special requests professionally.
  
• Ensure repeat business, referrals, and long-term bridal relationships.
  
• Maintain CRM data for bridal clients and follow-ups.
  

Cross-Functional Coordination

• Work closely with

  Store Manager, HR, Accounts, VM, and Alteration teams

  .
• Ensure compliance with HR policies, attendance, leave, and behavioural standards.
  
• Support audits, stock checks, and internal reviews.
  

Reporting & Compliance

• Share daily/weekly reports on

  sales, orders, conversions, and pending deliveries

  .
• Ensure compliance with company policies, POSH, and Code of Conduct.
  
• Escalate risks or issues proactively to management.
  

Key Skills & Competencies

• Strong bridal product knowledge and fashion sensibility.
  
• Excellent communication, leadership, and customer-handling skills.
  
• High sense of ownership, accountability, and attention to detail.
  
• Ability to manage pressure during peak bridal seasons.