Branch Relationship Manager - Branch Banking

3 - 6 years

2 - 4 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Responsible for managing customer relationships at the branch level, ensuring high service standards, cross-selling banking products, and supporting branch operations.

Primary Responsibilities:

  • Handle walk-in customers and resolve queries
  • Cross-sell banking products (CASA, loans, insurance)
  • Ensure customer satisfaction and retention
  • Support branch operations and compliance
  • Assist in account opening and documentation

Additional Responsibilities:

  • Participate in local marketing activities
  • Generate leads for new accounts and services
  • Maintain MIS and reports

Academic score: Minimum 50%

Institution tier: Tier 2 / Tier 3 

Required Training/s: Customer Service, Core Banking Systems

Required work experience

  • Industry: Banking, Financial Services
  • Role: Customer Service, Sales, Teller

Key Performance Indicators: Customer satisfaction scoreProduct cross-sell ratioAccount activation rateTAT adherenceCompliance score

Required Competencies: Customer OrientationCommunication SkillsSales DriveAttention to DetailTeamwork

Required Knowledge: Banking productsKYC normsBranch operationsCore banking systems

Required Skills: Interpersonal skillsMS OfficeCRM usageProblem-solving

Required abilities

  • Other: Patience, Empathy

Work Environment Details: Branch-based, customer-facing

Specific requirements

  • Travel: Minimal (local marketing)
  • Vehicle: Two-Wheeler Vehicle
  • Work Permit: Must be authorized to work in India

Other details

  • Pay Rate: Fixed + Incentives
  • Time Constraints: Standard banking hours
  • Compliance Related: Adherence to RBI and internal policies

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AU Small Finance Bank logo
AU Small Finance Bank

Banking and Financial Services

Jaipur