Branch Operations Executive - Life Insurance - 3.5 lacs CTC

Role & responsibilities

• Manage endtoend branch operations including new business, renewals, endorsements, surrenders, payouts, and basic claims related coordination.
• Scrutinize proposal forms and documentation for completeness, KYC, AML and underwriting requirements; coordinate with sales and underwriting for discrepancies/clarifications.
• Ensure timely policy issuance, dispatch and tracking of welcome kits, statements, and other customer communications.
• Handle walkin customers and intermediaries (agents, brokers, partners) for service requests such as address changes, nominee changes, premium receipts, fund switch requests, etc.
• Maintain high standards of customer service through prompt resolution of queries, complaints, and escalation handling within defined TATs.
• Perform daily reconciliations of premiums, payouts and other financial transactions in coordination with accounts/finance; ensure banking slips, reconciliations and vouchers are properly maintained.
• Ensure accurate and timely data entry in core insurance and CRM systems; generate and share regular MIS and operational reports with branch and regional leadership.
• Support branch audits (internal, external, regulatory) by ensuring proper documentation, record management and closure of audit observations.
• Implement and adhere to company SOPs, compliance guidelines, IRDAI regulations, and information security norms at the branch.
• Coordinate with HO/RO operations, underwriting, policy servicing, IT and other support teams for resolving operational issues and system/process enhancements.
• Support the sales team with operational inputs, issuance status, pending cases, renewal followups, and retention/surrender reduction initiatives.
• Monitor TATs, error rates and service quality metrics; suggest and help implement process improvements at branch level.

Preferred candidate profile

• Education: Graduate in any discipline; preference for candidates with

  commerce

  /business/insurance background or relevant professional certifications (e.g., Licentiate from insurance institute).
• Experience:
  
• 14 years of experience in branch operations/customer service in life/general/health insurance, banking, NBFC, or other financial services.

Perks and benefits

3.5 lacs + Incentives

For more information please call Theresa@9562184455