BRANCH MANAGER

A travel agency branch manager oversees the day-to-day operations of a travel agency branch, ensuring smooth workflow, meeting sales targets, promoting travel products, and managing staff. They are crucial in the tourism and hospitality industry as they directly influence customer satisfaction, revenue generation, and brand reputation. Here's a breakdown of the key aspects of a travel agency branch manager job description:Responsibilities

• Daily Operations Management:
• Overseeing the smooth and efficient running of the branch, including administrative tasks and booking systems.
• Managing the branch budget and financial performance, analyzing reports, and ensuring profitability.
• Handling travel-related documentation, such as itineraries, visas, and legal forms.
• Resolving customer inquiries, complaints, and unforeseen problems during travel arrangements promptly and effectively.
• Supervising the issuance of travel documents.
• Ensuring compliance with travel industry regulations and company policies.
• Sales and Marketing:
• Leading and motivating the sales team to achieve and exceed sales targets and ensure profitability.
• Developing and implementing sales strategies to maximize profitability.
• Developing and promoting travel packages and services, possibly including tailor-made trips and bespoke options.
• Liaising with travel partners (airlines, hotels, cruise lines, tour operators) to manage bookings and schedules, potentially well in advance.
• Researching travel products and destinations to stay updated on trends, popular locations, and new offerings, according to Indeed.
• Implementing marketing strategies to attract new clients and develop relationships with customers and suppliers.
• Staff Management and Development:
• Recruiting, training, and supervising staff, fostering a collaborative and productive work environment.
• Setting sales targets and monitoring staff performance to identify areas for improvement.
• Organizing incentives, bonus schemes, and competitions to motivate the team.
• Overseeing disciplinary matters and employee disputes.
• Providing guidance, mentorship, and support to team members to foster their professional growth.

Requirements and qualifications

• Education: A bachelor's degree in Tourism, Hospitality Management, Business Administration, or a related field is often preferred, but a strong background in the travel industry and relevant experience may be considered in lieu of a degree.
• Experience: A minimum of 5-8 years of experience in the travel industry, preferably in a management role, is commonly sought. Experience in managing a team and demonstrating leadership skills are crucial.
• Skills:
• Strong leadership and management skills, including the ability to lead, motivate, and develop a team.
• Excellent communication, customer service, and interpersonal skills to interact effectively with clients, colleagues, and vendors.
• In-depth knowledge of the travel industry, including destinations, trends, regulations, and booking systems.
• Proficiency in using travel booking software, CRM tools, and Microsoft Office Suite.
• Strong negotiation, problem-solving, and decision-making abilities to handle challenges and secure favorable deals.
• Financial acumen and budgeting skills to manage the branch's finances effectively.
• Strong organizational and time management skills to manage multiple tasks and clients simultaneously.
• Ability to work well under pressure and meet targets, especially during peak travel times.
• Adaptability and flexibility to thrive in a fast-paced and ever-changing industry.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹55,000.00 per month

Work Location: In person