Branch Manager

The role involves managing the daily operations of the branch to ensure smooth functioning of all activities. You will be responsible for managing staff, fostering a positive environment, and ensuring customer satisfaction. Working closely with the Counselling and Operations Team, you will educate them about the latest updates, policies, and rules. Additionally, you will handle a team of counsellors and back office operations with result-oriented strategies and planning. Your main responsibilities will include providing quality services to customers, acting as the process owner for all clients of the branch (students), and ensuring they are well-serviced throughout the student visa application process. You will also be expected to achieve branch sales targets and projected profits, as well as select, train, supervise, and evaluate branch staff to enhance individual productivity. Furthermore, you will need to learn the company's CRM portal and use it efficiently for all routine activities, support the team in resolving CRM-related issues, and assist the Head Office in operating the branch in line with company procedures and policies. It will be crucial to ensure that branch personnel comply with all company policies and maintain operational standards to provide an excellent working environment for employees. Other duties include counseling clients about student visa processes and requirements for various countries, resolving customer complaints promptly, supporting sales promotion activities, and developing action plans to enhance operational controls and optimize customer service. You will also assist in performance appraisals, promotions, and compensation activities for employees, as well as routinely audit client records to ensure processing is on track and proactively identify and resolve any issues clients may face. The ideal candidate should have a postgraduate or graduate degree, at least 5 years of experience in a similar field, managerial experience, and a stable career history. Additionally, a strong knowledge of Canada, and preferably Australia, New Zealand, and Europe visa rules and regulations is required, along with a good understanding of visa application processes and documentation requirements. Excellent communication skills, both verbal and written, along with a pleasing personality, confidence, good keyboard skills, and academic brightness are essential. An ability to effectively communicate with students and the public of all age groups and social backgrounds, flexibility over working hours, and openness to input and ideas from others are also desired qualities. This is a full-time, permanent position with benefits including cell phone reimbursement, a morning shift schedule, a performance bonus, and a yearly bonus. The work location is in person. If you are interested in this position, please contact the employer at +91 9815301025.,